[Skip to content](/content/integrations/detail/zohodesk/#main-content/index.html) Helpdesk # Zoho Desk API integration Ship Helpdesk features without building the integration. Full Zoho Desk API access via Proxy, normalized data through Unified APIs, and 650+ MCP-ready tools for AI agents — all extensible to your exact use case. [Talk to us](https://cal.com/truto/partner-with-truto) Use Cases ## Why integrate with Zoho Desk Common scenarios for SaaS companies building Zoho Desk integrations for their customers. 01 ### Sync support tickets into your product for unified visibility If you build a CRM, project management, or customer success platform, pulling Zoho Desk tickets, comments, and contacts into your product gives your users a complete picture of customer health without switching tools. 02 ### Automate time-based billing from support activity PSA and invoicing platforms can ingest billable ticket and task time entries from Zoho Desk to generate accurate invoices, eliminating manual timesheet reconciliation for agencies and MSPs. 03 ### Power AI deflection and copilot features with helpdesk data AI support and copilot products can sync Zoho Desk knowledge base articles, historical tickets, and conversation threads to train models, auto-draft replies, and suggest relevant articles — then create tickets for unresolved conversations. 04 ### Log telephony activity directly into the helpdesk Cloud phone and VoIP providers can search Zoho Desk contacts by caller ID, display context during calls, and automatically log call records with duration and ticket associations after hangup. 05 ### Bridge support and engineering workflows Dev tooling and issue tracking platforms can sync escalated Zoho Desk tickets to engineering backlogs, push status updates back as ticket comments, and trigger Blueprint transitions when bugs are resolved. What You Can Build ## Ship these features with Truto + Zoho Desk Concrete product features your team can ship faster by leveraging Truto’s Zoho Desk integration instead of building from scratch. 01 ### Two-way ticket sync with status mapping Create, update, and close Zoho Desk tickets from your product and reflect status changes back using the full tickets CRUD API and bulk update capabilities. 02 ### Knowledge base ingestion pipeline Pull all Zoho Desk articles — including translations and attachments — into your AI or search product to power contextual suggestions and self-service deflection. 03 ### Billable time entry export Sync ticket and task time entries with cost, billing type, and agent attribution into your invoicing or PSA tool using the dedicated time entry list and summation endpoints. 04 ### Contact and account directory sync Keep your product's customer records in sync with Zoho Desk contacts and accounts using Truto's Unified Ticketing API for contacts, accounts, and organizations. 05 ### Automated call logging from your telephony product Create call activity records in Zoho Desk with duration, direction, and linked ticket IDs so support agents see full communication history without leaving their helpdesk. 06 ### Internal comment and thread feed Surface Zoho Desk ticket comments, conversation threads, and ticket history inside your product so cross-functional teams stay informed without needing a Zoho Desk seat. SuperAI ## Zoho Desk AI agent tools Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain. list\_all\_zoho\_desk\_tickets List tickets in Zoho Desk. Returns ticketNumber, subject, dueDate, departmentId, channel, isRead, responseDueDate, contact details, createdTime, id, department, email, customerResponseTime, threadCount, team, priority, assigneeId, commentCount, webUrl, teamId, assignee, isSpam, status fields in the response. get\_single\_zoho\_desk\_ticket\_by\_id Get a ticket by id in Zoho Desk. Returns fields including id, subject, status, priority, description, createdTime, modifiedTime, contact info, assignee info, department, team, and ticketNumber. create\_a\_zoho\_desk\_ticket Create a ticket in Zoho Desk with required parameters subject and departmentId. The response includes id, ticketNumber, subject, status, priority, dueDate, assigneeId, contactId, email, phone, description, category, subCategory, resolution, language, channel, classification, createdTime, modifiedTime, and webUrl. update\_a\_zoho\_desk\_ticket\_by\_id Update a ticket by id in Zoho Desk. Returns fields including entitySkills (skill IDs mapped), modifiedTime (last update), ticketNumber, status, subject, dueDate, departmentId, channel, description, language, resolution, sharedDepartments, email, priority, assigneeId, phone, webUrl, category, and status. delete\_a\_zoho\_desk\_ticket\_by\_id Move tickets to the Recycle Bin in Zoho Desk. Requires ticketIds as a list of ticket IDs to move. Returns no content on success. zoho\_desk\_tickets\_get\_by\_number Get tickets by searching with parameters such as subject in Zoho Desk. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, departmentId, createdTime, modifiedTime, dueDate, email, phone, category, channel, and custom fields. zoho\_desk\_tickets\_delete\_spam\_tickets Delete spam tickets by providing ticketIds in Zoho Desk. Returns success status, id, and error details for each ticket deleted. Maximum 50 ticketIds allowed. zoho\_desk\_tickets\_merge\_two\_tickets Merge two tickets by providing the id of the ticket to merge into and a list of ticket ids to merge. Returns the merged ticket with fields like id, ticketNumber, subject, status, priority, contactId, assigneeId, category, subCategory, description, dueDate, language, email, phone, entitySkills, resolution, classification, channel, createdTime, modifiedTime, and custom fields. zoho\_desk\_tickets\_move\_ticket Move a ticket by id to a different department or forum sub-category in Zoho Desk. Provide departmentId or forumId in the request body. The response confirms the move operation. zoho\_desk\_tickets\_split\_tickets Split a ticket thread into a new ticket in Zoho Desk using ticket id and thread\_id. Returns the new ticket's id, ticketNumber, subject, status, priority, assigneeId, createdTime, and webUrl. zoho\_desk\_tickets\_bulk\_update\_tickets Bulk update tickets by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns status of the update operation. zoho\_desk\_tickets\_closed\_many\_tickets Close multiple tickets by providing a list of ticket ids in Zoho Desk. Returns status of the close operation for the specified tickets. zoho\_desk\_tickets\_mark\_as\_read Mark a ticket as read by the user in Zoho Desk. Requires ticket id. The response confirms the ticket has been marked as read. zoho\_desk\_tickets\_mark\_as\_unread Mark a ticket as unread by the user in Zoho Desk. Requires ticket id. Returns no content on success. zoho\_desk\_tickets\_mark\_ticket\_as\_spam Mark tickets as spam in Zoho Desk using ids and isSpam. Returns confirmation of spam status update for specified tickets. zoho\_desk\_tickets\_empty\_spam\_tickets Empty spam tickets for a specified department in Zoho Desk. Requires departmentId. The response confirms the operation with status 202. zoho\_desk\_tickets\_ticket\_history Get ticket history for ticket with id in Zoho Desk. Returns events with actor details, eventTime, eventName, source, and eventInfo showing changes in ticket properties. zoho\_desk\_tickets\_execute\_skill\_based\_assignment Execute skill-based assignment for a ticket in Zoho Desk using ticket id. Returns isAssigned indicating assignment status, newAssignee details including id, name, email, and team information with id and name. zoho\_desk\_tickets\_recalculate\_skills Recalculate skills for a ticket in Zoho Desk using id. Returns skillsInfo array with skillName, skillId, skillTypeName, weightage, and mappingType, plus modifiedTime and modifiedBy fields. zoho\_desk\_tickets\_suggest\_relevant\_articles\_for\_ticket Get relevant help articles for a ticket in Zoho Desk using ticket id. Returns articles with fields like id, title, summary, createdTime, modifiedTime, status, category, and URLs for portal and web access. zoho\_desk\_tickets\_map\_articles\_to\_tickets Map articles to a specific ticket in Zoho Desk using ticket id and an array of article ids. Returns no content on success. list\_all\_zoho\_desk\_threads List all threads for a ticket in Zoho Desk using ticket id. Returns thread id, author info, createdTime, status, direction, visibility, attachmentCount, and contentType. get\_single\_zoho\_desk\_thread\_by\_id Get a single thread by id and ticket\_id in Zoho Desk. Returns fields including content, plainText, author (name, email), createdTime, attachments (name, size, href), and visibility. zoho\_desk\_threads\_get\_latest\_thread Get the latest thread of a ticket in Zoho Desk using ticket id. Returns fields like id, summary, content, author details, channel, attachments, createdTime, and status. Note response varies by channel. list\_all\_zoho\_desk\_conversations List conversations for a ticket in Zoho Desk using id. Returns conversation summary, author details, type, createdTime, and id fields. list\_all\_zoho\_desk\_ticket\_attachments List files attached to a ticket in Zoho Desk using ticket id. Returns attachment id, name, size, createdTime, isPublic status, href for content, and creator details if included. create\_a\_zoho\_desk\_ticket\_attachment Create a ticket attachment in Zoho Desk using ticket id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment. update\_a\_zoho\_desk\_ticket\_attachment\_by\_id Update a ticket attachment's properties in Zoho Desk using ticket id and attachment id. Returns updated attachment details including isPublic status. delete\_a\_zoho\_desk\_ticket\_attachment\_by\_id Delete a ticket attachment by ticket\_id and id in Zoho Desk. No content is returned in the response. list\_all\_zoho\_desk\_accessible\_organizations Get accessible organizations using the current OAuth token in Zoho Desk. Returns organization details including id, companyName, city, country, edition, isAdminInOrg, portalName, and primaryContact. list\_all\_zoho\_desk\_ticket\_comments List ticket comments for ticket id in Zoho Desk. Requires limit parameter. Returns comment id, commentedTime, content, contentType, isPublic, commenter details, and mentions. get\_single\_zoho\_desk\_ticket\_comment\_by\_id Get ticket comment by ticket\_id and id in Zoho Desk. Returns fields like id, content, plainText, commenter details, attachments, mentions, commentedTime, modifiedTime, isPublic, and contentType. create\_a\_zoho\_desk\_ticket\_comment Create a comment on a ticket in Zoho Desk with id. Returns comment id, content, contentType, isPublic, commentedTime, commenter details, and attachments info. update\_a\_zoho\_desk\_ticket\_comment\_by\_id Update ticket comment with id in Zoho Desk. Returns fields: modifiedTime, attachments (id, name, size, href), commentedTime, isPublic, contentType, commenterId, content, and commenter details (name, email, roleName). delete\_a\_zoho\_desk\_ticket\_comment\_by\_id Delete a ticket comment using ticket\_id and id in Zoho Desk. get\_single\_zoho\_desk\_user\_by\_id Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoURL, contactId, contact (webUrl, name, id), name, label (preferences, name, id, logoUrl), type, email (emailAddress, isVerified, isPrimary), and status. update\_a\_zoho\_desk\_user\_by\_id Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress, isPrimary, isVerified), status, type, photoURL, lastAccessedTime, and label (id, name, preferences) in response. list\_all\_zoho\_desk\_agents List agents in Zoho Desk. Returns fields including id, name, emailId, status, rolePermissionType, isConfirmed, profileId, roleId, and associatedDepartmentIds. get\_single\_zoho\_desk\_agent\_by\_id Get details of an agent in Zoho Desk by id. Returns fields including name, emailId, role, profile, associatedDepartments, associatedChatDepartments, phone, status, and aboutInfo. create\_a\_zoho\_desk\_agent Create an agent in Zoho Desk with required parameters emailId, lastName, associatedDepartmentIds, and rolePermissionType. Returns fields including id, name, emailId, roleId, profileId, status, and isConfirmed. update\_a\_zoho\_desk\_agent\_by\_id Update agent details by id in Zoho Desk. Returns lastName, firstName, phone, rolePermissionType, associatedDepartmentIds, associatedChatDepartmentIds, emailId, langCode, timeZone, countryCode, channelExpert, aboutInfo, status, and id. zoho\_desk\_agents\_get\_agent\_by\_agent\_id Get details of agents by agentIds in Zoho Desk. Returns fields id, firstName, lastName, emailId, roleId, profileId, photoURL, and zuid. Maximum 50 agentIds allowed. zoho\_desk\_agents\_activate\_agents Activate agents by providing a list of agentIds in Zoho Desk. Returns no content on success. zoho\_desk\_agents\_deactivate\_agent Deactivate an agent by id in Zoho Desk. Returns no content on success. zoho\_desk\_agents\_reinvite\_unconfirmed\_agent Send reinvitation mails to unconfirmed agents in Zoho Desk. Requires agentIds list. Returns no content on success. zoho\_desk\_agents\_delete\_unconfirmed\_agents Delete unconfirmed agents in Zoho Desk by providing a list of agentIds. Returns no content on success. delete\_a\_zoho\_desk\_agent\_by\_id Delete a confirmed agent by id in Zoho Desk. Optional parameters anonymizedName and isAnonymize control the agent's anonymization in the help desk. Returns no content on success. zoho\_desk\_agents\_schedule\_reassignment\_for\_deactivated\_or\_deleted\_agents Schedule reassignment of tickets, tasks, and automations from the agent identified by id to other agents within the same department in Zoho Desk. Returns no content on success. zoho\_desk\_agents\_anonymize\_deleted\_agent Anonymize deleted agent by id in Zoho Desk. Returns no content on success. zoho\_desk\_agents\_agents\_count Get agents count filtered by status, isConfirmed, and includeLightAgent in Zoho Desk. Returns count of agents matching the criteria. zoho\_desk\_agents\_agents\_by\_profile List agents by profile\_id in Zoho Desk. Returns agents' id, firstName, lastName, emailId, photoURL, roleId, profileId, and zuid. Optional filters: active and confirmed. zoho\_desk\_agents\_agents\_by\_role List agents mapped to a specific role in Zoho Desk. Requires role\_id. Returns associatedAgents array containing agent IDs. list\_all\_zoho\_desk\_profiles List user profiles in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for each profile. get\_single\_zoho\_desk\_profile\_by\_id Get details of a specific profile in Zoho Desk by id. Returns fields including id, name, description, type, isVisible, default status, and detailed permissions for various modules. update\_a\_zoho\_desk\_profile\_by\_id Update profile by id in Zoho Desk. Returns updated profile fields including id, name, description, isVisible, type, and detailed permissions for modules like reports, tickets, comments, social, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks. delete\_a\_zoho\_desk\_profile\_by\_id Delete a profile by id in Zoho Desk and transfer its agents to the profile specified by transferToProfileId. Returns no content on success. zoho\_desk\_profiles\_my\_profile Get profile details of the currently logged in user in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for various modules. zoho\_desk\_profiles\_light\_agent\_profile Get the light agent profile in Zoho Desk. Returns fields including id, name, description, type, isVisible, and detailed permissions for CRM, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks. list\_all\_zoho\_desk\_teams List teams from all associated departments in Zoho Desk. Returns id, name, description, departmentId, logoUrl, and agents for each team. get\_single\_zoho\_desk\_team\_by\_id Get details of a team in Zoho Desk by id. Returns fields including rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents. create\_a\_zoho\_desk\_team Create a team with name and departmentId in Zoho Desk. Returns id, name, description, departmentId, roles, rolesWithSubordinates, agents, derivedAgents, subTeams, and logoUrl of the created team. update\_a\_zoho\_desk\_team\_by\_id Update team details by id in Zoho Desk. Returns updated fields: rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents. delete\_a\_zoho\_desk\_team\_by\_id Delete a team by id in Zoho Desk. Requires ticketNewTeam, ticketNewAgent, taskNewTeam, and taskNewAgent to reassign open tickets and tasks. Tickets can be reassigned to null, but tasks require at least one valid reassignment. Response confirms deletion. list\_all\_zoho\_desk\_accounts List accounts in Zoho Desk. Returns fields including id, accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and customerHappiness percentages. get\_single\_zoho\_desk\_account\_by\_id Get account details by id in Zoho Desk. Returns fields including accountName, country, industry, email, phone, owner (with firstName, lastName, id), and webUrl. create\_a\_zoho\_desk\_account Create an account with accountName in Zoho Desk. Returns fields including id, accountName, phone, ownerId, associatedSLAIds, createdTime, modifiedTime, and webUrl. update\_a\_zoho\_desk\_account\_by\_id Update details of an existing account in Zoho Desk using id. Returns fields including accountName, phone, ownerId, associatedSLAIds, modifiedTime, createdTime, and webUrl. delete\_a\_zoho\_desk\_account\_by\_id Delete accounts by moving them to the Recycle Bin in Zoho Desk. Requires accountIds list containing IDs of the accounts to move. zoho\_desk\_accounts\_merge\_accounts Merge two or more accounts in Zoho Desk using id and ids. Returns merged account details including country, website, code, custom fields (cf), accountName, industry, phone, state, fax, email, createdTime, modifiedTime, ownerId, and zohoCRMAccount id. zoho\_desk\_accounts\_accounts\_count Get accounts count with required parameter viewId. Returns the total number of accounts or those starting with a specified letter. Response includes count field representing the number of accounts in Zoho Desk. zoho\_desk\_accounts\_update\_many\_accounts Update multiple accounts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each account updated. Maximum 50 ids allowed. list\_all\_zoho\_desk\_contacts List contacts in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, mobile, photoURL, webUrl, createdTime, isSpam, isEndUser, accountId, and customerHappiness percentages. get\_single\_zoho\_desk\_contact\_by\_id Get a single contact by id in Zoho Desk. Returns fields including firstName, lastName, email, phone, owner (id, firstName, lastName), createdTime, modifiedTime, and customerHappiness percentages. create\_a\_zoho\_desk\_contact Create a contact with lastName in Zoho Desk. Returns fields including id, lastName, firstName, email, phone, mobile, city, state, country, zip, description, title, type, ownerId, accountId, language, createdTime, modifiedTime, and social IDs. update\_a\_zoho\_desk\_contact\_by\_id Update details of an existing contact in Zoho Desk using id. Returns fields including lastName, modifiedTime, country, secondaryEmail, city, description, language, ownerId, type, title, twitter, street, createdTime, state, id, customerHappiness, email, zip, cf, facebook, mobile, accountId, firstName, phone, webUrl, isDeleted, isTrashed, isFollowing, isAnonymous, isSpam, photoURL, and zohoCRMContact. delete\_a\_zoho\_desk\_contact\_by\_id Move contacts to trash in Zoho Desk. Requires contactIds array in the request body. Returns no content on success. zoho\_desk\_contacts\_contacts\_count Get the count of contacts filtered by viewId in Zoho Desk. Returns the total number of contacts matching the custom view. The response includes the count field representing the number of contacts. zoho\_desk\_contacts\_update\_many\_contacts Update multiple contacts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contact updated. zoho\_desk\_contacts\_merge\_contacts Merge two or more contacts by specifying ids in Zoho Desk. Requires ids array. Returns merged contact fields including id, firstName, lastName, email, phone, accountId, language, createdTime, modifiedTime, photoURL, zohoCRMContact, customerHappiness, and custom fields. zoho\_desk\_contacts\_mark\_contact\_as\_spam Mark contacts as spam using Zoho Desk. Requires ids (list of contact ids) and isSpam (boolean) to mark or unmark contacts as spam. Returns success status, id, and errors if any for each contact. zoho\_desk\_contacts\_contacts\_by\_id Get details of specific contacts by ids in Zoho Desk. Requires ids parameter with up to 20 contact ids. Returns id, firstName, lastName, email, phone, mobile, accountId, createdTime, photoURL, webUrl, isAnonymous, isEndUser, isSpam, zohoCRMContact, and customerHappiness fields. list\_all\_zoho\_desk\_ticket\_tags List ticket tags for a specific department\_id in Zoho Desk. Returns fields id, name, ticketCount, and tagType for each tag. create\_a\_zoho\_desk\_ticket\_tag Associate tags to a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each associated tag. delete\_a\_zoho\_desk\_ticket\_tag\_by\_id Dissociate tags from a ticket in Zoho Desk using ticket id and a list of tag names. Returns status 200 on success. zoho\_desk\_ticket\_tags\_replace\_specified\_tags Replace the specified tag using tag\_id and id in Zoho Desk. Returns no content on success. zoho\_desk\_ticket\_tags\_ticket\_tags List tags for a ticket in Zoho Desk using ticket id. Returns tag id, name, and tagType for each tag associated with the ticket. zoho\_desk\_ticket\_tags\_tickets\_by\_tags List tags associated with a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each tag. list\_all\_zoho\_desk\_tickets\_search Search tickets in Zoho Desk using parameters like subject with wildcard search. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, email, phone, category, createdTime, modifiedTime, dueDate, and channel. list\_all\_zoho\_desk\_search Search tickets in Zoho Desk using query parameters. Returns matching tickets with fields like id, subject, status, and modifiedTime. Requires at least 3 characters in the search string. list\_all\_zoho\_desk\_tasks List tasks with optional filters like departmentId. Returns fields such as id, subject, status, priority, dueDate, createdTime, assignee details, and webUrl in Zoho Desk. get\_single\_zoho\_desk\_task\_by\_id Get task by id in Zoho Desk. Returns fields including subject, description, status, priority, dueDate, createdTime, modifiedTime, assignee, creator, contact, ticket, and team. create\_a\_zoho\_desk\_task Create a task with departmentId and subject in Zoho Desk. Returns id, subject, departmentId, dueDate, priority, status, ticketId, createdTime, modifiedTime, creatorId, ownerId, description, category, isSpam, webUrl, and modifiedBy details. update\_a\_zoho\_desk\_task\_by\_id Update task details by id in Zoho Desk. Returns fields including modifiedTime, subject, departmentId, dueDate, creatorId, description, ownerId, priority, webUrl, createdTime, id, isSpam, category, ticketId, and status. delete\_a\_zoho\_desk\_task\_by\_id Delete tasks by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of task IDs to delete. Response returns HTTP 204 No Content on success. zoho\_desk\_tasks\_tasks\_count Get the number of tasks for a specified viewId and departmentId in Zoho Desk. Returns the count field indicating the total tasks. zoho\_desk\_tasks\_update\_many\_tasks Update multiple tasks by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors if any for each task updated. list\_all\_zoho\_desk\_me Get information about the currently logged in agent in Zoho Desk. Returns fields including id, name, emailId, role, profile, associatedDepartments, associatedChatDepartments, and status. get\_single\_zoho\_desk\_organization\_favicon\_by\_id Get the favicon for an organization in Zoho Desk using organization id. Returns the favicon image with optional fileSize parameter to specify image size (THUMBNAIL or ACTUAL). update\_a\_zoho\_desk\_organization\_favicon\_by\_id Update organization favicon for organization\_id in Zoho Desk. Returns faviIconURL with the updated favicon URL. Maximum file size 2 MB; allowed extensions .jpg, .png, .gif, .jpeg, .ico. delete\_a\_zoho\_desk\_organization\_favicon\_by\_id Delete the favicon for an organization in Zoho Desk. Requires organization id. Returns no content on success. get\_single\_zoho\_desk\_organization\_logo\_by\_id Get the logo for an organization in Zoho Desk using organization id. Returns the logo image file with size specified by fileSize parameter. update\_a\_zoho\_desk\_organization\_logo\_by\_id Update organization logo for organization\_id in Zoho Desk. Returns companyLogoURL with the new logo URL. Logo must be an image file (.jpg, .png, .jpeg) max 2 MB. delete\_a\_zoho\_desk\_organization\_logo\_by\_id Delete the logo for an organization in Zoho Desk. Requires organization\_id. Returns no content on success. get\_single\_zoho\_desk\_agent\_photo\_by\_id Get agent photo by id and org\_id in Zoho Desk. Returns the profile photo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL). update\_a\_zoho\_desk\_agent\_photo\_by\_id Upload the profile photo for the currently logged in agent in Zoho Desk. Requires uploading an image file named userPhoto with max size 500KB and extensions .jpg, .png, .gif, or .jpeg. Returns photoURL of the uploaded photo. delete\_a\_zoho\_desk\_agent\_photo\_by\_id Delete the profile photo of the currently logged in agent in Zoho Desk. Returns no content on success. get\_single\_zoho\_desk\_preference\_by\_id Get preferences of the currently logged in agent in Zoho Desk. Returns fields like namePattern, articleAutoSuggestion, keyBoardShortcuts, pinAllAccounts, outBoxDelayTime, collapseSidePanel, pinAllTickets, ticketConversationView, contactsView, accountsView, pinAllContacts, ticketsView, datePattern, defaultSendBehavior, currentDepartment, timeFormat, outBoxDelay, pinAllDashboards, loginLandingPage, loadGettingStartedPage, and pinAllReports. update\_a\_zoho\_desk\_preference\_by\_id Update the preferences of the currently logged in agent in Zoho Desk. Returns no content on success. Preferences include namePattern and currentDepartment among others. list\_all\_zoho\_desk\_profile\_permissions Get profile permissions for the currently logged in user in Zoho Desk. Returns permissions for crmInteg, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks. list\_all\_zoho\_desk\_roles List roles in Zoho Desk. Returns fields including id, name, description, isDefault, isVisible, reportsTo, shareDataWithPeers, and immediateSubRoles. list\_all\_zoho\_desk\_departments List departments with optional filters isEnabled and chatStatus in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, and createdTime. get\_single\_zoho\_desk\_department\_by\_id Get details of a department by id in Zoho Desk. Returns fields including isAssignToTeamEnabled, chatStatus, hasLogo, isVisibleInCustomerPortal, creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal. update\_a\_zoho\_desk\_department\_by\_id Update department details by id in Zoho Desk. Returns fields: isAssignToTeamEnabled (team assignment status), chatStatus, hasLogo, isVisibleInCustomerPortal (visibility in help center), creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal. zoho\_desk\_departments\_disable\_department Disable a department by id in Zoho Desk. Optionally move agents and emails to a new department using agentNewDepartment and emailNewDepartment. Returns no content on success. create\_a\_zoho\_desk\_department Create a department with name and associatedAgentIds in Zoho Desk. Returns id, name, description, associatedAgentIds, isVisibleInCustomerPortal, isAssignToTeamEnabled, creatorId, isDefault, isEnabled, chatStatus, hasLogo, createdTime, and nameInCustomerPortal. zoho\_desk\_departments\_check\_duplicate\_departments Get check for duplicate departments by departmentName in Zoho Desk. Returns isDepartmentNameExist indicating if the department name already exists. zoho\_desk\_departments\_department\_count Get the number of departments in Zoho Desk. Supports filtering by isEnabled. Returns count indicating total departments matching criteria. zoho\_desk\_departments\_fetch\_multiple\_departments Get details of departments by departmentIds in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, hasLogo, creatorId, createdTime, and nameInCustomerPortal. Max 50 IDs allowed. list\_all\_zoho\_desk\_department\_agents List agents in a department in Zoho Desk using department\_id. Returns agent id, name, emailId, status, isConfirmed, aboutInfo, and channelExpert fields. create\_a\_zoho\_desk\_department\_agent Associate agents to a department in Zoho Desk using department id and agentIds. Returns no content on success. delete\_a\_zoho\_desk\_department\_agent\_by\_id Dissociate agents from a department in Zoho Desk using department id and agentIds. Returns no content on success. get\_single\_zoho\_desk\_department\_logo\_by\_id Get department logo by id in Zoho Desk. Returns the logo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL). update\_a\_zoho\_desk\_department\_logo\_by\_id Upload department logo for department with id in Zoho Desk. Requires a single image file (jpg, png, gif, jpeg) up to 2MB. Returns no content on success. delete\_a\_zoho\_desk\_department\_logo\_by\_id Delete department logo for the department identified by id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_channels List configured channels in Zoho Desk. Returns fields including code, name, type, photoURL, departmentId, externalId, mappedIntegration, replyConfig, and acceptsReplies. list\_all\_zoho\_desk\_archived\_tickets Get archived tickets list for a given department in Zoho Desk. Requires department\_id. Returns ticketNumber, status, subject, isArchived, dueDate, createdTime, id, email, contactId, threadCount, assigneeId, commentCount, accountId, phone, webUrl, and status fields. list\_all\_zoho\_desk\_associated\_tickets List associated tickets in Zoho Desk with optional filters like from, limit, departmentId, assignee, status, follower, commenter, sharedDepartmentId, isShared, receivedInDays, and include. Returns ticketNumber, subject, dueDate, departmentId, channel, status, priority, assignee details, contact info, createdTime, id, webUrl, and other ticket metadata. get\_single\_zoho\_desk\_ticket\_resolution\_by\_id Get ticket resolution details for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution. update\_a\_zoho\_desk\_ticket\_resolution\_by\_id Update ticket resolution for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution. delete\_a\_zoho\_desk\_ticket\_resolution\_by\_id Delete a resolution for a ticket in Zoho Desk. Requires ticket id. Returns no content on success. zoho\_desk\_ticket\_resolution\_resolution\_history Get resolution history of a ticket in Zoho Desk using id. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of each resolution entry. get\_single\_zoho\_desk\_ticket\_metric\_by\_id Get ticket metrics for a ticket in Zoho Desk using id. Returns firstResponseTime, reassignCount, outgoingCount, threadCount, totalResponseTime, responseCount, agentsHandled (agentId, agentName, handlingTime), resolutionTime, stagingData (status, handledTime), and reopenCount. list\_all\_zoho\_desk\_ticket\_queue\_view\_count Get the number of tickets in a specific view in Zoho Desk. Requires viewId and departmentId. Returns count representing the number of tickets in the view. list\_all\_zoho\_desk\_agents\_tickets\_count List all agentsTicketsCount with optional departmentId or agentIds in Zoho Desk. Returns agentId, onholdCount, dueIn1HrCount, overDueCount, channel, isOnline, and openCount for each agent. get\_single\_zoho\_desk\_original\_mail\_content\_by\_id Get original mail content including headers for a specific thread in a ticket in Zoho Desk. Requires ticket\_id and thread\_id. Response includes date, returnPath, subject, messageId, from, to, and content fields. create\_a\_zoho\_desk\_reply\_via\_integrated\_custom\_channel Send reply to a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, channel, createdTime, id, status, and direction. create\_a\_zoho\_desk\_email\_reply Send an email reply to a ticket in Zoho Desk using ticket id. Required fields include content and fromEmailAddress. Response returns fields like summary, attachments, author, channel, content, isForward, hasAttach, createdTime, id, to, fromEmailAddress, contentType, status, and direction. create\_a\_zoho\_desk\_facebook\_reply Draft a Facebook reply for a ticket in Zoho Desk using ticket id. Returns summary, content, author details, createdTime, status, and actions available on the draft reply. create\_a\_zoho\_desk\_twitter\_reply Send a Twitter reply to a ticket in Zoho Desk using ticket id. Returns summary, author details, channel, createdTime, id, status, and direction in the response. create\_a\_zoho\_desk\_forum\_reply Create a forum reply for a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, visibility, channel, createdTime, id, and status. list\_all\_zoho\_desk\_contact\_profiles Get contact profiles for contact with id in Zoho Desk. Returns profiles with fields id, name, displayName, photoURL, channel, and source details including appName, permalink, and appPhotoURL. list\_all\_zoho\_desk\_contact\_tickets List tickets for a specific contact in Zoho Desk using contact id. Returns ticketNumber, status, subject, dueDate, departmentId, channel, createdTime, id, priority, assigneeId, accountId, phone, webUrl, isSpam, and assignee details. list\_all\_zoho\_desk\_contact\_products List products associated with a specific contact in Zoho Desk. Requires contact id. Returns product id, productName, unitPrice, and productCode fields. create\_a\_zoho\_desk\_contact\_product Associate or dissociate products with a contact in Zoho Desk using contact id, product ids, and associate flag. Returns success status, product id, and errors if any for each product. list\_all\_zoho\_desk\_contact\_statistics Get overall statistics of a contact in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount. get\_single\_zoho\_desk\_contact\_history\_by\_id Get ticket history of a contact in Zoho Desk using contact id. Returns ticketNumber, statusType, subject, author details, departmentId, webUrl, eventTime, operation, ticketId, and status fields. zoho\_desk\_help\_center\_contacts\_reject\_contact Reject a contact as an end-user invite in Zoho Desk help center using contact id and helpCenterIds. Returns success status, id of help center, and errors if any. zoho\_desk\_help\_center\_contacts\_approve\_contact Approve a contact as an end-user in Zoho Desk help center using id and helpCenterIds. Returns approval status and contact details. zoho\_desk\_help\_center\_contacts\_contact\_status Get status of contact in help centers by contact id in Zoho Desk. Returns helpCenter name, id, url, status, userStatus, and userId for each help center the contact is part of. zoho\_desk\_help\_center\_contacts\_invite\_multiple\_contacts\_to\_help\_center Invite multiple contacts to a help center in Zoho Desk using helpCenterId and contactIds. Returns success status, contact id, and error details if any for each contact. zoho\_desk\_help\_center\_contacts\_invite\_contact\_to\_help\_center Invite a contact as an end-user to a help center in Zoho Desk using contact id and helpCenterId. Returns no content on success. list\_all\_zoho\_desk\_contact\_accounts List accounts associated with a contact in Zoho Desk using contact\_id. Returns accountName, phone, email, createdTime, mappingInfo (mappingId, mappingType, isAccountTicketsViewable), webUrl, and customerHappiness (badPercentage, okPercentage, goodPercentage). create\_a\_zoho\_desk\_contact\_account Associate multiple accounts with a contact in Zoho Desk using contact id. Returns success status, account id, and error details if any account is deleted or unprocessable. zoho\_desk\_contact\_accounts\_dissociate\_accounts\_from\_contact Dissociate multiple accounts from a contact in Zoho Desk using contact id and account ids. Returns success status, account id, and any errors for each dissociation. delete\_a\_zoho\_desk\_contact\_account\_by\_id Dissociate account from contact using contact\_id and id in Zoho Desk. Supports processing option to move or delete tickets. Returns no content on success. delete\_a\_zoho\_desk\_contact\_photo\_by\_id Delete contact photo for contact with id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_acoount\_sla List SLAs for an account in Zoho Desk using account id. Returns slaName, id, isActive status, and department details including name and id. create\_a\_zoho\_desk\_acoount\_sla Associate or dissociate an SLA from an account in Zoho Desk using account id and sla\_id. The response confirms the operation with no content returned. get\_single\_zoho\_desk\_account\_statistic\_by\_id Get overall statistics for an account in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount. get\_single\_zoho\_desk\_account\_history\_by\_id Get ticket history for an account in Zoho Desk using id. Returns ticketNumber, statusType, subject, author details, eventTime, operation, ticketId, and status. list\_all\_zoho\_desk\_contracts List all contracts in Zoho Desk. Returns fields including id, contractName, accountId, contractStatus, startDate, endDate, departmentId, ownerId, and supportPlan details such as supportType, name, id, and status. get\_single\_zoho\_desk\_contract\_by\_id Get a contract by id in Zoho Desk. Returns contractName, contractStatus, startDate, endDate, product details, SLA info, supportPlan, account info, and notification settings. create\_a\_zoho\_desk\_contract Create a contract with required parameters departmentId, ownerId, accountId, contractName, and startDate in Zoho Desk. Returns fields including id, contractStatus, contractNumber, description, startDate, endDate, notifyBefore, notificationAgentIds, account, product, sla, and supportPlan. update\_a\_zoho\_desk\_contract\_by\_id Update a contract by id in Zoho Desk. Returns fields including associatedSLAId, modifiedTime, product details, custom fields (cf), contractStatus, endDate, departmentId, notifyBefore, contractNumber, description, SLA info, ownerId, notificationAgentIds, accountId, creation and modification metadata, contractName, supportPlan details, startDate, and account info. delete\_a\_zoho\_desk\_contract\_by\_id Delete contracts by moving them to the Recycle Bin in Zoho Desk. Requires contractIds list. zoho\_desk\_contracts\_update\_many\_contracts Update multiple contracts by providing ids, fieldName, isCustomField, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contract updated. list\_all\_zoho\_desk\_associated\_contacts List contacts associated with an account in Zoho Desk. Requires account id. Returns contact fields including id, firstName, lastName, email, phone, mobile, createdTime, isSpam, and webUrl. list\_all\_zoho\_desk\_account\_products List products for a specific account in Zoho Desk. Requires account id. Returns product id, productName, unitPrice, and productCode for each product. create\_a\_zoho\_desk\_account\_product Associate or dissociate products with an account in Zoho Desk using account id, product ids, and associate flag. Returns success status, product id, and error details if any for each product. update\_a\_zoho\_desk\_account\_contact\_mapping\_by\_id Update account-contact mapping by id in Zoho Desk. Returns mappingId, accountId, contactId, mappingType, and isAccountTicketsViewable fields reflecting the updated association. list\_all\_zoho\_desk\_ticket\_tasks List tasks by ticket id in Zoho Desk. Returns task fields including subject, dueDate, status, priority, assignee, contact, team, and ticket details. delete\_a\_zoho\_desk\_spam\_task\_by\_id Delete spam tasks by providing taskIds in Zoho Desk. Returns success status, id, and error details for each task deleted. zoho\_desk\_spam\_tasks\_empty\_spam\_tickets Delete all spam tasks for a specified department in Zoho Desk. Requires departmentId. Response confirms successful deletion with status 202. list\_all\_zoho\_desk\_products List products with optional filtering by viewId, from, limit, departmentId, ownerId, sortBy, fields, and include parameters in Zoho Desk. Returns id, productName, unitPrice, productCode, and departmentIds for each product. get\_single\_zoho\_desk\_product\_by\_id Get a single product by id in Zoho Desk. Returns fields including productName, productCode, unitPrice, owner (with id, name, photoURL), departmentIds, departments (with id and name), createdTime, modifiedTime, and isDeleted. create\_a\_zoho\_desk\_product Create a product with departmentIds and productName in Zoho Desk. Returns id, productName, productCode, unitPrice, departmentIds, ownerId, description, createdTime, modifiedTime, and isDeleted fields. update\_a\_zoho\_desk\_product\_by\_id Update product details by id in Zoho Desk. Returns fields: unitPrice (price), modifiedTime (last update), cf (custom fields), description, departmentIds, ownerId, layoutId, productName, productCategory, productCode, isDeleted, createdBy, createdTime, modifiedBy, and id. delete\_a\_zoho\_desk\_product\_by\_id Move products to trash in Zoho Desk using productIds and optionally departmentId. Returns no content on success. zoho\_desk\_products\_duplicate\_records Get duplicate product records by productName in Zoho Desk. Returns id, productName, unitPrice, and productCode for each duplicate product found. list\_all\_zoho\_desk\_product\_tickets List tickets for a specific product in Zoho Desk using id. Returns ticketNumber, sentiment, statusType, subject, dueDate, departmentId, channel, createdTime, id, email, productId, contactId, threadCount, priority, assigneeId, commentCount, accountId, phone, webUrl, teamId, and status fields. list\_all\_zoho\_desk\_product\_contacts List contacts associated with a product in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, accountId, createdTime, photoURL, webUrl, and customerHappiness percentages. create\_a\_zoho\_desk\_product\_contact Associate or dissociate contacts with a product in Zoho Desk using product id and contact ids. Returns status of the operation. Maximum 10 contacts can be associated per request. list\_all\_zoho\_desk\_product\_accounts List accounts associated with a product in Zoho Desk using product id. Returns accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and id for each account. create\_a\_zoho\_desk\_product\_account Associate or dissociate accounts with a product in Zoho Desk using product id and account ids. Returns status of the operation. Maximum 10 accounts can be associated per request. list\_all\_zoho\_desk\_help\_centers List help centers in Zoho Desk. Returns fields including id, name, isDefault, departmentIds, isMultilingualEnabled, helpCenterLocales, primaryLocale, logoUrl, url, and status. get\_single\_zoho\_desk\_help\_center\_by\_id Get details of a specific help center in Zoho Desk using id. Returns fields like name, url, status, primaryLocale, domains, logoUrl, favIconUrl, and helpCenterLocales. update\_a\_zoho\_desk\_help\_center\_site\_map\_by\_id Update Helpcenter sitemaps for the given helpCenter id in Zoho Desk. This operation generates new sitemaps and returns no content on success. list\_all\_zoho\_desk\_user\_groups List user groups for a user in Zoho Desk. Requires user id. Returns groups with fields id, name, addedTime, helpCenterId, logoUrl, and status. list\_all\_zoho\_desk\_user\_labels List labels of a user in Zoho Desk using user id. Returns label id, name, isPrimary status, helpCenterId, assignedTime, and preferences including shape, bgColor, and textColor. create\_a\_zoho\_desk\_user\_label Assign labels to a user in Zoho Desk using user id and labels list. Returns success status, label id, and errors if any for each label assigned. delete\_a\_zoho\_desk\_user\_label\_by\_id Remove labels from a user in Zoho Desk using id and labelIds. Returns success status, id, and errors for each label removed. Optional helpCenterId can specify the help center. list\_all\_zoho\_desk\_user\_badges List user badges for id in Zoho Desk. Returns badge fields: id, name, description, isCustom, and iconUrl. create\_a\_zoho\_desk\_user\_badge Add specified badges to a user in Zoho Desk. Requires user id and badgeIds. Returns success status, badge id, and error details if any for each badge. delete\_a\_zoho\_desk\_user\_badge\_by\_id Remove badges from user with id in Zoho Desk. Requires badgeIds list. Response returns success status, id, and errors for each badge removal. list\_all\_zoho\_desk\_labels List labels with optional filtering by helpCenterId in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, helpCenterId, preferences, creator, modifier, and logoUrl fields. get\_single\_zoho\_desk\_label\_by\_id Get details of a specific label in Zoho Desk by id. Returns fields including name, count, createdTime, modifiedTime, creator, modifier, preferences, helpCenterId, and logoUrl. create\_a\_zoho\_desk\_label Create a label with name and helpCenterId in Zoho Desk. Returns id, name, helpCenterId, count, createdTime, modifiedTime, preferences, creator, modifier, and logoUrl. update\_a\_zoho\_desk\_label\_by\_id Update label details by id in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, preferences, creator, modifier, helpCenterId, and logoUrl. delete\_a\_zoho\_desk\_label\_by\_id Delete a label by id in Zoho Desk. Returns no content on success. zoho\_desk\_labels\_delete\_labels\_by\_ids Delete labels by labelIds in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_label\_users List users under a label in Zoho Desk using label id. Returns user id, name, emailAddress, userType, assignee info (id, name, photoUrl), assignedTime, and status. create\_a\_zoho\_desk\_label\_user Assign label to multiple users in Zoho Desk using label id and userIds. Returns no content on success. delete\_a\_zoho\_desk\_label\_user\_by\_id Remove users under a label in Zoho Desk using label id and userIds. Returns no content on success. list\_all\_zoho\_desk\_group\_users List users in a group in Zoho Desk by group id. Returns user id, name, emailAddress, userType, status, addedTime, label (name and id), and creator (id, name, photoUrl). create\_a\_zoho\_desk\_group\_user Add users to a specific group in Zoho Desk. Requires group id and a list of user ids to be added. The response returns no content on success. delete\_a\_zoho\_desk\_group\_user\_by\_id Remove users from group in Zoho Desk using group id and userIds. Returns no content on success. list\_all\_zoho\_desk\_articles List articles with parameters from, limit, sortBy, status, categoryId, permission, authorId, and modifiedTimeRange in Zoho Desk. Returns fields like id, title, summary, createdTime, modifiedTime, status, viewCount, likeCount, and author details. get\_single\_zoho\_desk\_article\_by\_id Get article by id in Zoho Desk. Returns fields including title, summary, author, createdTime, modifiedTime, status, tags, viewCount, and webUrl. create\_a\_zoho\_desk\_article Create an article in Zoho Desk with required parameters categoryId, title, answer, status, and permission. Returns fields including id, title, status, permission, authorId, answer, tags, expiryDate, seoTitle, seoKeywords, seoDescription, and isSEOEnabled. update\_a\_zoho\_desk\_article\_by\_id Update an article by id in Zoho Desk. Returns fields including id, title, answer, status, permission, tags, seoTitle, seoKeywords, seoDescription, isSEOEnabled, expiryDate, and permalink. delete\_a\_zoho\_desk\_article\_by\_id Move articles to trash in Zoho Desk. Requires ids array of article ids to be deleted. Returns success status, id, and errors if any for each article. zoho\_desk\_articles\_validate\_permalink Validate permalink availability for a help article in Zoho Desk. Requires permalink. Returns isAvailable indicating availability and suggestion for an alternative permalink. zoho\_desk\_articles\_article\_count Get the number of articles published in Zoho Desk knowledge base filtered by optional categoryId, authorId, status, and permission. Returns count as the number of matching articles. zoho\_desk\_articles\_preview\_article Create a preview of an article in Zoho Desk with title and answer. Returns the title and answer fields showing the formatted content for review before publishing. get\_single\_zoho\_desk\_article\_history\_by\_id Get article history for id in Zoho Desk. Requires from and limit query parameters. Returns eventTime, event type, user info (id, name, photoURL), and event-specific details like versions, tags, comments, attachments, status, title, SEO changes, and permissions. update\_a\_zoho\_desk\_help\_articles\_position\_by\_id Update article position in Zoho Desk by repositioning articles within a leaf category identified by category\_id. Requires ids array of article entity ids. Only leaf categories with up to 1000 articles can be repositioned. Response returns no content. get\_single\_zoho\_desk\_article\_statistic\_by\_id Get article statistics for id in Zoho Desk. Returns feedbackCount, likeCount, dislikeCount, viewCount, usageCount, commentCount, attachmentCount, lastLikedTime, lastDislikedTime, lastActivityTime, and lastUsageTime. list\_all\_zoho\_desk\_article\_translations Get translations of an article in Zoho Desk by article id. Returns fields including id, title, locale, translationState, createdTime, modifiedTime, authorId, permission, status, and URLs for web and portal access. get\_single\_zoho\_desk\_article\_translation\_by\_id Get a specific translation of an article in Zoho Desk using article id and locale. Returns fields including title, summary, answer, author, status, createdTime, modifiedTime, and webUrl. zoho\_desk\_article\_translations\_like\_translation Add a like to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success. zoho\_desk\_article\_translations\_dislike\_translation Add a dislike to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success. delete\_a\_zoho\_desk\_article\_translation\_by\_id Trash an article translation by article\_id and locale in Zoho Desk. The response returns no content with status 204 on success. create\_a\_zoho\_desk\_article\_translation Add a translated version of an article in Zoho Desk. Requires article id, title, answer, status, permission, locale, authorId, and translationState. Returns fields including id, title, answer, status, permission, locale, authorId, translationState, tags, seo details, and URLs. update\_a\_zoho\_desk\_article\_translation\_by\_id Edit a translated article by article id and locale in Zoho Desk. Returns fields including modifiedTime, translationState, status, title, answer, tags, seo details, permission, authorId, and expiryDate. get\_single\_zoho\_desk\_translation\_attachment\_by\_id Get attachments for an article translation in Zoho Desk using article\_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize for each attachment. create\_a\_zoho\_desk\_translation\_attachment Attach files to a translation of an article in Zoho Desk using article\_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize of attached files. delete\_a\_zoho\_desk\_translation\_attachment\_by\_id Dissociate attachments from a translation in Zoho Desk using article id and locale. Requires attachmentIds array. Returns no content on success. zoho\_desk\_translation\_attachments\_upload\_and\_associate\_attachments Upload and associate an attachment to an article translation in Zoho Desk. Requires article id, locale, and attachmentType. Returns resourceId, name, extension, viewUrl, downloadUrl, createdTime, and filesize. zoho\_desk\_translation\_attachments\_download\_article\_translation\_attachment Download article translation attachment content for article\_id, locale, and id in Zoho Desk. Returns the attachment content, optionally displayed inline if specified. create\_a\_zoho\_desk\_portal\_gallery\_attachment Upload attachments to your portal gallery in Zoho Desk. Requires workspaceId and attachmentType. Returns resourceId, extension, name, filesize, and url of the uploaded attachment. get\_single\_zoho\_desk\_transaltions\_permalink\_by\_id Get permalinks of a translation by article id and locale in Zoho Desk. Returns primaryPermalink and secondaryPermalinks arrays. update\_a\_zoho\_desk\_transaltions\_permalink\_by\_id Update permalink of translation for article\_id and locale in Zoho Desk. Returns primaryPermalink as the updated permalink and secondaryPermalinks as the list of old permalinks added to redirection. delete\_a\_zoho\_desk\_transaltions\_permalink\_by\_id Remove redirection permalink from translation using article id and locale in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_article\_feedback List feedback comments on articles in Zoho Desk. Returns fields including id, content, createdTime, status, article details (id, title, locale, author), ticket details (id, ticketNumber, webUrl), contact details (id, name), and resolution details (id, resolution, createdTime). get\_single\_zoho\_desk\_article\_feedback\_by\_id Get details of a specific feedback comment in Zoho Desk by id. Returns fields including content, status, createdTime, contact info, ticket info, article info, and resolution details. delete\_a\_zoho\_desk\_article\_feedback\_by\_id Delete a feedback comment by id in Zoho Desk. Returns no content on success. zoho\_desk\_article\_feedback\_convert\_feedback\_comment\_to\_ticket Create a ticket from an article feedback comment in Zoho Desk using id. Returns ticketNumber, webUrl, id, deletedTime, and deletedBy details of the created ticket. create\_a\_zoho\_desk\_kbcategory\_logo Upload a logo image to Zoho Desk. Returns the id of the uploaded logo image. create\_a\_zoho\_desk\_helpdesk\_section Create a section with name and parentCategoryId in Zoho Desk. Returns id, name, description, visibility, status, parentCategoryId, createdBy, modifiedBy, createdTime, modifiedTime, and translations. update\_a\_zoho\_desk\_helpdesk\_section\_by\_id Update a helpdesk section by id in Zoho Desk. Returns fields including id, name, description, visibility, status, logoUrl, createdBy, modifiedBy, createdTime, modifiedTime, isFollowing, groups, rootCategoryId, isTrashed, parentCategoryId, order, and translations. get\_single\_zoho\_desk\_helpdesk\_section\_by\_id Get a helpdesk section by id in Zoho Desk. Returns fields including name, description, visibility, status, createdBy, modifiedBy, createdTime, modifiedTime, and translations. create\_a\_zoho\_desk\_root\_category\_moderator Add moderators to a root category in Zoho Desk using id and moderatorIds. Returns success status, moderator id, and any errors for each moderator added. delete\_a\_zoho\_desk\_root\_category\_moderator\_by\_id Remove moderators from a root category in Zoho Desk using rootCategoryId and moderatorIds. Returns success status, id of each moderator removed, and any errors. create\_a\_zoho\_desk\_root\_category\_permalink Add a permalink to a root category translation in Zoho Desk using root category id and locale. Returns createdBy info, isPrimary status, createdTime, and permalink fields in the response. delete\_a\_zoho\_desk\_root\_category\_permalink\_by\_id Remove a permalink of a root category translation in Zoho Desk. Requires id and locale. Returns primaryPermalink and secondaryPermalinks fields indicating updated permalinks. list\_all\_zoho\_desk\_root\_categories List root categories with required parameters from and limit in Zoho Desk. Returns fields including id, name, status, visibility, helpcenterId, isReviewEnabled, isTrashed, sectionsCount, and article counts. get\_single\_zoho\_desk\_root\_category\_by\_id Get details of a root category by id in Zoho Desk. Returns fields including name, description, createdBy, modifiedBy, status, associatedDepartmentIds, and moderationType. create\_a\_zoho\_desk\_root\_category Create a root category in Zoho Desk with required fields name, description, status, visibility, articleViewType, isReviewEnabled, and logoId. Returns fields including id, name, status, visibility, articleViewType, isReviewEnabled, publishedArticleCount, and associatedDepartmentIds. get\_single\_zoho\_desk\_category\_tree\_by\_id Get the full category tree for a root category in Zoho Desk using id. Returns fields including name, description, locale, article counts, visibility, status, order, and nested children categories. list\_all\_zoho\_desk\_billing\_history\_time\_track\_settings List history details of billing TimeTrack Settings for a department using dep\_id. Returns events with fields like name (event type), modifiedTime, modifiedBy, agentId, cost, oldValue, newValue, owner, and modifiedAgent. list\_all\_zoho\_desk\_views List views for a specific module in Zoho Desk using module. Returns id, name, and isCustomView fields for each view. list\_all\_zoho\_desk\_starred\_views List starred views for the module in Zoho Desk. Requires module. Returns starred view id, name, isCustomView, and count (number of resources, shown only for Tickets module). create\_a\_zoho\_desk\_starred\_view Star a view by id in Zoho Desk. Optionally specify departmentId as a query parameter. The response returns no content (204 status). delete\_a\_zoho\_desk\_starred\_view\_by\_id Remove star from a view by id in Zoho Desk, disabling quick access to the view. Optional departmentId can be provided. No content is returned in the response. get\_single\_zoho\_desk\_last\_accessed\_view\_by\_id Get the last accessed view for the specified module and departmentId in Zoho Desk. Returns view id, name, and user preference including records count, sort field, and receivedIn filter. update\_a\_zoho\_desk\_last\_accessed\_view\_by\_id Update the last accessed view for a user in Zoho Desk using id and optional departmentId. The response confirms the update with no content returned. list\_all\_zoho\_desk\_search\_modules Search across modules in Zoho Desk with searchStr, departmentId, from, limit, and sortBy parameters. Returns fields like id, module, subject, status, contact, account, department, and assignee for matched records. list\_all\_zoho\_desk\_search\_tickets Search tickets in Zoho Desk using parameters like subject, status, priority, email, phone, assigneeId, contactId, accountId, productId, and custom fields. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contact info, createdTime, modifiedTime, and more. list\_all\_zoho\_desk\_search\_contacts Search contacts in Zoho Desk using parameters like id, fullName, lastName, email, phone, and accountName. Returns fields including id, firstName, lastName, email, phone, account, createdTime, modifiedTime, and owner. list\_all\_zoho\_desk\_search\_accounts Search accounts in Zoho Desk with parameters like id or accountName. Returns fields including id, accountName, owner, country, modifiedTime, website, industry, phone, createdTime, fax, and email. list\_all\_zoho\_desk\_search\_articles Search help articles in Zoho Desk using parameters like title, departmentId, id, categoryName, categoryId, tag, \_all, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, title, summary, author, createdTime, modifiedTime, status, category, likeCount, dislikeCount, viewCount, and webUrl. list\_all\_zoho\_desk\_search\_tasks Search tasks in Zoho Desk with parameters like id, subject, ticketNumber, status, priority, assigneeId, and departmentId. Returns fields including id, subject, status, priority, assignee details, department, createdTime, modifiedTime, and dueDate. list\_all\_zoho\_desk\_search\_call Search calls in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and duration. list\_all\_zoho\_desk\_search\_event Search events in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns event fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and category. list\_all\_zoho\_desk\_search\_products Search products in Zoho Desk using parameters like productName, productCode, id, departmentId, contactId, accountId. Returns fields id, productName, productCode, createdTime, modifiedTime, createdBy, modifiedBy, departmentIds, description, and custom fields. list\_all\_zoho\_desk\_search\_activities Search activities in Zoho Desk with parameters such as departmentId, id, subject, ticketNumber, status, priority, assigneeId, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, subject, status, priority, assignee, department, createdTime, modifiedTime, and dueDate. list\_all\_zoho\_desk\_search\_records Search records in Zoho Desk custom module using module\_api\_name. Returns fields including id, name, createdTime, modifiedTime, owner, createdBy, modifiedBy, layout, department, and custom fields (cf). Supports up to 10 field filters. list\_all\_zoho\_desk\_ticket\_time\_entry List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, executedTime, description, billing info, and totalCost. get\_single\_zoho\_desk\_ticket\_time\_entry\_by\_id Get a time entry for a ticket in Zoho Desk using ticket\_id and id. Returns fields including owner details, time spent (hours, minutes, seconds), description, billing info, and cost details. create\_a\_zoho\_desk\_ticket\_time\_entry Create a ticket time entry for ticket\_id in Zoho Desk. Requires executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, invoiceId, isBillable, mode, createdTime, and totalCost. update\_a\_zoho\_desk\_ticket\_time\_entry\_by\_id Update an existing ticket time entry in Zoho Desk using ticket\_id and id. Returns fields including secondsSpent, parent ticket info, cf custom fields, executedTime, costs, description, hoursSpent, ownerId, billing info, createdTime, invoiceId, requestChargeType, additionalCost, and totalCost. delete\_a\_zoho\_desk\_ticket\_time\_entry\_by\_id Delete a ticket time entry by ticket\_id and id in Zoho Desk. Returns 200 status on successful deletion. zoho\_desk\_ticket\_time\_entry\_summation\_of\_ticket\_time\_entries Get summation of time entries for a ticket in Zoho Desk using ticket id. Returns totalMins, totalHours, totalCosts, and totalSeconds. zoho\_desk\_ticket\_time\_entry\_ticket\_time\_entries\_by\_billing\_type Get ticket time entries by billingType for ticket with id in Zoho Desk. Returns entries with fields like owner, secondsSpent, parent ticket info, billingType, createdTime, and totalCost. list\_all\_zoho\_desk\_ticket\_approvals List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, description, billing info, executedTime, createdTime, and totalCost. get\_single\_zoho\_desk\_ticket\_approval\_by\_id Get a time entry for a ticket in Zoho Desk using ticket\_id and id. Returns fields like owner details, time spent (hours, minutes, seconds), description, billing info, and timestamps. create\_a\_zoho\_desk\_ticket\_approval Create a time entry for a ticket in Zoho Desk using ticket\_id. Requires executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, isBillable, invoiceId, mode, createdTime, and totalCost. update\_a\_zoho\_desk\_ticket\_approval\_by\_id Update a ticket time entry by ticket\_id and id in Zoho Desk. Returns fields including secondsSpent, parent ticket info, custom fields (cf), executedTime, costs, description, time spent, ownerId, billing info, mode, invoiceId, requestChargeType, and totalCost. list\_all\_zoho\_desk\_task\_time\_entry List time entries for a task in Zoho Desk using task id. Returns fields including id, executedTime, description, owner details, hoursSpent, isBillable, billingType, createdTime, and totalCost. get\_single\_zoho\_desk\_task\_time\_entry\_by\_id Get a task time entry by task\_id and id in Zoho Desk. Returns fields including owner details, time spent (secondsSpent, minutesSpent, hoursSpent), executedTime, description, billing info, and cost details. create\_a\_zoho\_desk\_task\_time\_entry Create a task time entry in Zoho Desk with executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, isBillable, mode, invoiceId, and parent task details. update\_a\_zoho\_desk\_task\_time\_entry\_by\_id Update a task time entry by task\_id and id in Zoho Desk. Returns fields including secondsSpent, parent ticket info, custom fields (cf), executedTime, costs, description, time spent, ownerId, billing info, mode, invoiceId, and requestChargeType. delete\_a\_zoho\_desk\_task\_time\_entry\_by\_id Delete a task time entry by task\_id and id in Zoho Desk. This operation removes the specified time entry recorded for a task. get\_single\_zoho\_desk\_task\_time\_entries\_summation\_by\_id Get summation of task time entries for task with id in Zoho Desk. Returns totalMins, totalHours, totalCosts, and totalSeconds representing the summed time and cost values. list\_all\_zoho\_desk\_agent\_time\_entries List agent time entries for a given id in Zoho Desk. Returns fields including owner details, time spent, parent ticket/task info, executedTime, billing info, and costs. get\_single\_zoho\_desk\_agent\_time\_entry\_by\_id Get an agent time entry by agent\_id and id in Zoho Desk. Returns fields including owner details, time spent (secondsSpent, minutesSpent, hoursSpent), description, billing info, and associated ticket info. get\_single\_zoho\_desk\_agent\_time\_entries\_summation\_by\_id Get summation of agent time entries for agent with id in Zoho Desk. Returns totalMins, totalHours, totalCosts, and totalSeconds representing the summed time and cost entries. list\_all\_zoho\_desk\_contact\_time\_entry List time entries for a contact in Zoho Desk using contact id. Returns fields like owner details, time spent, parent ticket/task info, executedTime, billing details, and description. get\_single\_zoho\_desk\_contact\_time\_entries\_summation\_by\_id Get summation of time entries for a contact in Zoho Desk using contact id. Returns totalMins, totalHours, totalCosts, and totalSeconds. list\_all\_zoho\_desk\_account\_time\_entries List time entries for an account in Zoho Desk using account id. Returns fields including owner details, time spent, parent ticket/task info, costs, billing status, and timestamps. get\_single\_zoho\_desk\_account\_time\_entries\_summation\_by\_id Get summation of time entries for an account in Zoho Desk using account id. Returns totalMins, totalHours, totalCosts, and totalSeconds fields representing the summed time and cost values. get\_single\_zoho\_desk\_ticket\_timer\_by\_id Get the time elapsed and current state of the ticket timer for a ticket in Zoho Desk. Returns hours, minutes, seconds, and state fields. zoho\_desk\_ticket\_timer\_ticket\_timer\_actions Perform timer action on a ticket in Zoho Desk using ticket id and action. Returns hours, minutes, seconds, and state of the timer. get\_single\_zoho\_desk\_task\_timer\_by\_id Get the time elapsed and current state of the task timer in Zoho Desk for the specified task id. Returns hours, minutes, seconds, and state fields. zoho\_desk\_task\_timer\_task\_timer\_actions Perform timer action START, STOP, PAUSE, or RESUME on a specific task in Zoho Desk. Returns hours, minutes, seconds, and state of the timer after action. get\_single\_zoho\_desk\_active\_timer\_by\_id Get currently running active timers for an agent in Zoho Desk by departmentId. Returns timer details (hours, minutes, seconds, state), associated ticket info (ticketNumber, subject, dueDate, depId, id, depName, status), and related entity type. list\_all\_zoho\_desk\_active\_timer List active timers for a department in Zoho Desk using department\_id. Returns owner details, timer state and duration, related ticket/task/event info, startTime, and entity type. list\_all\_zoho\_desk\_active\_ticket\_timers List active ticket timers for ticket with id in Zoho Desk. Returns owner details (firstName, lastName, name, id, photoURL), timer details (hours, minutes, seconds, state), and userId. list\_all\_zoho\_desk\_active\_task\_timers List active task timers for task with id in Zoho Desk. Returns timer state, hours, minutes, seconds, and owner details including name and id. list\_all\_zoho\_desk\_search\_tags Get tags from Zoho Desk by departmentId. Returns tag name, tagType, and id fields in the response. list\_all\_zoho\_desk\_recent\_tags List the five most recent tags associated with tickets in Zoho Desk for the specified departmentId. Returns tag id, name, tagType, and ticketCount. update\_a\_zoho\_desk\_recent\_tag\_by\_id Update recent tags by adding a tag to the list of recently viewed tags in Zoho Desk. Requires tag id. No response body is returned. list\_all\_zoho\_desk\_customer\_feedback List all customer feedback for a given department in Zoho Desk. Requires department. Returns fields including agent details, ticket info, contact, rating, feedback, ratedTime, and id. get\_single\_zoho\_desk\_customer\_feedback\_by\_id Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text. get\_single\_zoho\_desk\_customer\_feeback\_content\_by\_id Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text. get\_single\_zoho\_desk\_customer\_feedback\_placeholder\_link\_by\_id Get the customer feedback placeholder link for departmentId in Zoho Desk. Returns an HTML snippet in 'linkHolder' to embed a feedback link in reply emails. list\_all\_zoho\_desk\_ticket\_templates List ticket templates with required limit parameter in Zoho Desk. Returns id, ticketTemplateName, layoutId, and showInCustomerPortal fields for each template. get\_single\_zoho\_desk\_ticket\_template\_by\_id Get details of a specific ticket template in Zoho Desk using id. Returns fields like ticketTemplateName, layoutId, showInCustomerPortal, and ticketTemplateValues including department, email, phone, and secondaryContacts. create\_a\_zoho\_desk\_ticket\_template Create a ticket template with ticketTemplateName and ticketTemplateValues in Zoho Desk. Returns id, ticketTemplateName, showInCustomerPortal, layoutId, and ticketTemplateValues including departmentId, email, phone, and secondaryContacts. update\_a\_zoho\_desk\_ticket\_template\_by\_id Update details of a specific ticket template in Zoho Desk using id. Returns fields showInCustomerPortal, ticketTemplateName, id, layoutId, and ticketTemplateValues including subject, email, departmentId, productId, and secondaryContacts. delete\_a\_zoho\_desk\_ticket\_template\_by\_id Delete ticket templates by ids in Zoho Desk. Returns success status, id, and errors if any for each template deleted. get\_single\_zoho\_desk\_ticket\_comment\_history\_by\_id Get the history of comment activities on a ticket comment in Zoho Desk using ticket\_id and id. Returns fields including attachments, commentedTime, isPublic, commenterId, content, and commenter details such as name, roleName, and email. list\_all\_zoho\_desk\_accounts\_comments List comments on an account in Zoho Desk using id. Returns comment id, content, contentType, commentedTime, commenter details (name, email, roleName), and mentions if included. get\_single\_zoho\_desk\_accounts\_comment\_by\_id Get an account comment by account id and comment\_id in Zoho Desk. Returns fields including id, content, contentType, commenter details, mention details, commentedTime, and modifiedTime. create\_a\_zoho\_desk\_accounts\_comment Create an account comment for account with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenterId, and commenter details including name, roleName, type, and email. update\_a\_zoho\_desk\_accounts\_comment\_by\_id Update an account comment by account id and comment\_id in Zoho Desk. Returns fields id, content, contentType, commentedTime, commenterId, and commenter details including name, email, and role. delete\_a\_zoho\_desk\_accounts\_comment\_by\_id Delete an account comment by account id and comment\_id in Zoho Desk. Returns 200 status on successful deletion. list\_all\_zoho\_desk\_tasks\_comments List comments on a task in Zoho Desk using id. Returns comment id, content, contentType, commentedTime, commenter details including name, email, and roleName. Limit parameter is required. get\_single\_zoho\_desk\_tasks\_comment\_by\_id Get a task comment by task\_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), and attachments. create\_a\_zoho\_desk\_tasks\_comment Create a comment on a task in Zoho Desk using task id. Returns comment id, content, contentType, commentedTime, commenter details including name, email, roleName, and attachments info. update\_a\_zoho\_desk\_tasks\_comment\_by\_id Update a task comment with id in Zoho Desk. Requires task\_id and id. Returns updated comment fields including id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments. delete\_a\_zoho\_desk\_tasks\_comment\_by\_id Delete a task comment by task id and comment\_id in Zoho Desk. list\_all\_zoho\_desk\_contracts\_comments List contract comments for contract id in Zoho Desk. Returns id, content, contentType, commentedTime, modifiedTime, commenterId, attachments, and commenter details if included. get\_single\_zoho\_desk\_contracts\_comment\_by\_id Get a contract comment by contract\_id and id in Zoho Desk. Returns fields including id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments. create\_a\_zoho\_desk\_contracts\_comment Create a contract comment for contract with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenterId, commenter details, and attachments. update\_a\_zoho\_desk\_contracts\_comment\_by\_id Update a contract comment by contract\_id and id in Zoho Desk. Returns updated comment fields including id, content, contentType, commenter details, commentedTime, and attachments. delete\_a\_zoho\_desk\_contracts\_comment\_by\_id Delete a contract comment by contract\_id and id in Zoho Desk. Returns 200 status on success. create\_a\_zoho\_desk\_upload Upload a file in Zoho Desk. Returns id, name, size, creatorId, createdTime, isPublic, and href of the uploaded file. Note: Each upload ID can be linked to a single parent entity. list\_all\_zoho\_desk\_contacts\_attachments List files attached to a contact in Zoho Desk using contact id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including firstName, lastName, email, and photoURL. create\_a\_zoho\_desk\_contacts\_attachment Create a contact attachment for contact id in Zoho Desk. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment. delete\_a\_zoho\_desk\_contacts\_attachment\_by\_id Delete a contact attachment by contact\_id and id in Zoho Desk. The response confirms successful deletion with HTTP 200 status. list\_all\_zoho\_desk\_accounts\_attachments List files attached to an account in Zoho Desk using account id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including id, firstName, lastName, email, and photoURL. create\_a\_zoho\_desk\_accounts\_attachment Create an attachment for an account in Zoho Desk using account id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment. delete\_a\_zoho\_desk\_accounts\_attachment\_by\_id Delete an attachment from an account in Zoho Desk using account id and attachment\_id. Returns status 200 on success. list\_all\_zoho\_desk\_duplicate\_contacts List duplicate contacts by fieldName in Zoho Desk. Returns count and fieldValue for duplicates. Note: If 202 status is returned, deduplication is in progress for large datasets. list\_all\_zoho\_desk\_duplicate\_contacts\_details List details of duplicate contacts in Zoho Desk using fieldName and fieldValues. Returns fieldValue and contacts array with contact details including id, firstName, lastName, email, phone, accountId, createdTime, and customerHappiness metrics. list\_all\_zoho\_desk\_duplicate\_accounts List duplicate accounts by fieldName in Zoho Desk. Returns count and fieldValue for each duplicate group. If 202 status is returned, deduplication is in process due to large data volume. list\_all\_zoho\_desk\_duplicate\_accounts\_details List details of duplicate accounts in Zoho Desk using fieldName and fieldValues. Returns accounts array with id, accountName, email, phone, website, createdTime, webUrl, and zohoCRMAccount fields for each duplicate group. get\_single\_zoho\_desk\_duplicate\_accounts\_default\_field\_by\_id Get the default field name set for account deduplication in Zoho Desk. Returns the fieldName which indicates the field used for deduplication. create\_a\_zoho\_desk\_duplicate\_accounts\_default\_field Set the default field for account deduplication in Zoho Desk using fieldName and markDefault parameters. Returns no content on success. list\_all\_zoho\_desk\_entity\_followers Get list of followers for an entity in Zoho Desk using module\_api\_name and id. Returns follower details including id, name, userType, email, photoURL, webUrl, and label with preferences and logoUrl. get\_single\_zoho\_desk\_entity\_followers\_count\_by\_id Get the count of followers for an entity in Zoho Desk using module\_api\_name and id. Returns the count field representing the number of followers. Optional userType filter can be applied. list\_all\_zoho\_desk\_account\_followers Get list of users following an account in Zoho Desk. Requires account id. Returns followers' id, firstName, lastName, email, and photoURL. create\_a\_zoho\_desk\_account\_follower Add one or more users as followers to an account in Zoho Desk. Requires account id and followerIds list. Returns no content on success. delete\_a\_zoho\_desk\_account\_follower\_by\_id Remove one or more users from the followers list of an account in Zoho Desk. Requires account id and followerIds list. Returns no content on success. list\_all\_zoho\_desk\_contact\_followers Get the list of users following a contact in Zoho Desk. Requires contact id. Returns followers' id, firstName, lastName, email, and photoURL. create\_a\_zoho\_desk\_contact\_follower Add one or more users as followers to a contact in Zoho Desk. Requires contact id and followerIds list. Returns no content on success. delete\_a\_zoho\_desk\_contact\_follower\_by\_id Remove one or more users from the followers list of a contact in Zoho Desk. Requires contact id and followerIds. Returns no content on success. list\_all\_zoho\_desk\_ticket\_followers Get the list of users following a ticket in Zoho Desk using ticket id. Returns followers' id, firstName, lastName, email, photoURL, and following type (ticket, contact, or account). create\_a\_zoho\_desk\_ticket\_follower Add one or more users as followers to a ticket in Zoho Desk. Requires ticket id and followerIds list. Returns no content on success. delete\_a\_zoho\_desk\_ticket\_follower\_by\_id Remove one or more users from the followers list of a ticket in Zoho Desk. Requires ticket id and followerIds list. Returns no content on success. list\_all\_zoho\_desk\_task\_attachments Get attachments for a specific task in Zoho Desk by task id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including id, firstName, lastName, email, and photoURL. create\_a\_zoho\_desk\_task\_attachment Create a task attachment in Zoho Desk by uploading a file to the task identified by id. Returns fields size, creatorId, name, createdTime, isPublic, id, and href for the attachment. delete\_a\_zoho\_desk\_task\_attachment\_by\_id Delete a task attachment by task id and attachment\_id in Zoho Desk. This operation removes the specified attachment from the task. list\_all\_zoho\_desk\_product\_attachments List all attachments for a product in Zoho Desk using product id. Returns id, name, size, createdTime, isPublic, href, creatorId, and optionally creator details. create\_a\_zoho\_desk\_product\_attachment Create an attachment for a product in Zoho Desk using product id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment. delete\_a\_zoho\_desk\_product\_attachment\_by\_id Delete an attachment from a product in Zoho Desk using product id and attachment\_id. Returns no content on success. list\_all\_zoho\_desk\_ticket\_activities List activities for a ticket in Zoho Desk using ticket id. Returns fields including id, activityType, status, priority, createdTime, completedTime, subject, assignee, team, and webUrl. delete\_a\_zoho\_desk\_spam\_activity\_by\_id Delete all spam activities for a department in Zoho Desk. Requires departmentId. Returns status 202 on success. list\_all\_zoho\_desk\_calls List calls in Zoho Desk with optional filters like include, from, limit, departmentId, departmentIds, viewId, assignee, startTime, isCompleted, and sortBy. Returns id, subject, completedTime, departmentId, creatorId, ownerId, priority, isCommented, webUrl, createdTime, startTime, assignee, isSpam, activityType, status, and direction fields. get\_single\_zoho\_desk\_call\_by\_id Get details of a specific call in Zoho Desk by id. Returns fields including subject, status, duration, direction, startTime, completedTime, priority, contact info, ticket info, assignee, team, creator, livecall recordings, and webUrl. create\_a\_zoho\_desk\_call Create a call in Zoho Desk with required parameters departmentId, subject, startTime, direction, duration, status, and contactId. Returns id, subject, departmentId, contactId, startTime, duration, direction, status, priority, ticketId, creatorId, createdTime, and webUrl. update\_a\_zoho\_desk\_call\_by\_id Update call details by id in Zoho Desk. Returns fields including id, subject, description, status, duration, direction, contactId, ticketId, departmentId, priority, createdTime, modifiedTime, completedTime, webUrl, isSpam, and modifiedBy user info. delete\_a\_zoho\_desk\_call\_by\_id Delete calls by moving call entries to the Recycle Bin in Zoho Desk. Requires entityIds list of call IDs to delete. Response returns no content on success. zoho\_desk\_calls\_update\_many\_calls Update multiple calls by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors for each call updated. zoho\_desk\_calls\_clear\_live\_call\_mapping\_from\_an\_activity Clear the live call mapping from a call in Zoho Desk using the call id. The response returns no content on success. list\_all\_zoho\_desk\_ticket\_calls List calls associated with a ticket in Zoho Desk by ticket id. Returns call details including subject, completedTime, contact info, createdTime, startTime, direction, ticket info, priority, assignee, status, and webUrl. delete\_a\_zoho\_desk\_spam\_call\_by\_id Delete spam calls by providing callIds in Zoho Desk. Returns success status, id, and errors for each call deleted. zoho\_desk\_spam\_calls\_empty\_spam\_calls Delete all spam calls for the specified departmentId in Zoho Desk. Returns status 202 on success. list\_all\_zoho\_desk\_calls\_comments List call comments for call with id in Zoho Desk. Requires limit parameter. Returns comment id, content, contentType, commentedTime, commenter details including name, email, and roleName. get\_single\_zoho\_desk\_calls\_comment\_by\_id Get a call comment by call\_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), and attachments with name and href. create\_a\_zoho\_desk\_calls\_comment Create a call comment for call with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenter details including name, email, and role, and any attachments. update\_a\_zoho\_desk\_calls\_comment\_by\_id Update a call comment by call\_id and id in Zoho Desk. Returns fields id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments. delete\_a\_zoho\_desk\_calls\_comment\_by\_id Delete a call comment by call\_id and id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_events List events in Zoho Desk with optional filters like startTime, departmentId, assignee, and isCompleted. Returns event fields including id, subject, startTime, status, priority, assignee, contact, ticket, and webUrl. get\_single\_zoho\_desk\_event\_by\_id Get details of a specific event in Zoho Desk by id. Returns fields including subject, startTime, status, priority, creator, assignee, contact, ticket, team, and webUrl. create\_a\_zoho\_desk\_event Create an event with departmentId, subject, startTime, duration, and contactId in Zoho Desk. Returns id, subject, departmentId, startTime, duration, contactId, priority, category, ticketId, status, createdTime, creatorId, webUrl, ownerId, description, and isSpam fields. update\_a\_zoho\_desk\_event\_by\_id Update event details by id in Zoho Desk. Returns fields including modifiedTime, contactId, subject, completedTime, departmentId, creatorId, description, priority, duration, webUrl, createdTime, modifiedBy, startTime, id, isSpam, category, ticketId, and status. delete\_a\_zoho\_desk\_event\_by\_id Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs to delete. Returns no content on success. zoho\_desk\_events\_update\_many\_events Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs to delete. Returns no content on success. list\_all\_zoho\_desk\_event\_tickets List events for a ticket in Zoho Desk using ticket id. Returns event details including subject, createdTime, startTime, status, priority, contact info, assignee, team, and ticket info. update\_a\_zoho\_desk\_spam\_event\_by\_id Update multiple events by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors if any for each event updated. delete\_a\_zoho\_desk\_spam\_event\_by\_id Delete spam events by providing eventIds in Zoho Desk. Returns success status, id, and error details for each event deleted. zoho\_desk\_spam\_events\_empty\_spam\_events Delete all spam events for the specified departmentId in Zoho Desk. Returns status 202 on success. create\_a\_zoho\_desk\_event\_comment Create a comment on an event in Zoho Desk using event id. Returns id, content, contentType, commentedTime, commenterId, commenter details, and attachments of the created comment. update\_a\_zoho\_desk\_event\_comment\_by\_id Update an event comment by event\_id and id in Zoho Desk. Returns id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments. delete\_a\_zoho\_desk\_event\_comment\_by\_id Delete an event comment by event\_id and id in Zoho Desk. Returns no content on success. get\_single\_zoho\_desk\_event\_comment\_by\_id Get a specific event comment by event\_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), attachments, and mentions if included. list\_all\_zoho\_desk\_event\_comments List event comments for event id in Zoho Desk. Returns comment id, content, contentType, commentedTime, commenter details, and mentions if included. create\_a\_zoho\_desk\_display\_entity Post request to auto display an entity in Zoho Desk by specifying agent\_id, entity\_name (tickets or contacts), and entity\_id. This triggers the agent's browser to open the entity automatically. list\_all\_zoho\_desk\_modules Get all modules in Zoho Desk. Returns fields including id, displayLabel, apiName, nameField, pluralLabel, singularLabel, hasRecycleBin, isCustomModule, isDeptSpecific, createdTime, and modifiedTime. get\_single\_zoho\_desk\_module\_by\_id Get a Module by id in Zoho Desk. Returns fields including displayLabel, apiName, description, createdTime, modifiedTime, modifier details, profileIds, departmentIds, and flags like isCustomModule and hasRecycleBin. update\_a\_zoho\_desk\_module\_by\_id Edit a custom module in Zoho Desk by module id. Requires singularLabel, pluralLabel, departmentIds, and profileIds. Returns updated module fields including displayLabel, modifiedTime, apiName, modifier details, description, and departmentIds. create\_a\_zoho\_desk\_module Create a Custom Module in Zoho Desk with singularLabel and pluralLabel. Returns fields including id, displayLabel, apiName, description, departmentIds, profileIds, isDeptSpecific, createdTime, modifiedTime, and modifier details. list\_all\_zoho\_desk\_user\_modules Get modules accessible to the current user profile in Zoho Desk. Returns fields including id, displayLabel, apiKey, isEnabled, pluralLabel, and singularLabel for each module. get\_single\_zoho\_desk\_record\_by\_id Get a single record by module\_api\_name and id in Zoho Desk. Returns fields including id, name, layout, owner, createdBy, modifiedBy, createdTime, modifiedTime, department, isPresence, and custom fields. list\_all\_zoho\_desk\_records Get records from a specified module in Zoho Desk using viewId. Returns fields including id, name, createdTime, modifiedTime, owner, createdBy, modifiedBy, layout, and department. create\_a\_zoho\_desk\_record Create a record in Zoho Desk. Requires the primary field 'name' of the module. Returns the created record with its details. update\_a\_zoho\_desk\_record\_by\_id Update a record identified by id in module module\_api\_name in Zoho Desk. Returns updated fields including id, name, layout, owner, custom fields (cf), modifiedTime, createdTime, createdBy, modifiedBy, isPresence, and department details. delete\_a\_zoho\_desk\_record\_by\_id Move records to the Recycle Bin in Zoho Desk using module\_api\_name and recordIds. Returns success status, record id, and any errors for each record moved. zoho\_desk\_records\_record\_count Get record count for module\_api\_name in Zoho Desk. Requires viewId. Returns count field indicating number of records. zoho\_desk\_records\_update\_many\_records Update multiple records in Zoho Desk by specifying module\_api\_name, ids (max 50), and fieldName. Returns success status, id, and errors for each record updated. get\_single\_zoho\_desk\_module\_organization\_field\_by\_id Get a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory fields. list\_all\_zoho\_desk\_module\_organization\_fields Get organization fields in a module in Zoho Desk. Requires module parameter. Returns fields with displayLabel, apiName, type, id, maxLength, and isMandatory indicating field details and requirements. update\_a\_zoho\_desk\_module\_organization\_field\_by\_id Edit a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory in the response. create\_a\_zoho\_desk\_module\_organization\_field Create a field in Zoho Desk for the specified module. Requires module, displayLabel, and type. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory. delete\_a\_zoho\_desk\_module\_organization\_field\_by\_id Delete a custom field by id in Zoho Desk. Returns a 200 status on successful deletion. list\_all\_zoho\_desk\_organization\_custom\_fields\_count Get organization custom fields count in a module in Zoho Desk. Requires module. Returns types, maximumLimit, available, and type fields for each custom field category. list\_all\_zoho\_desk\_field\_permissions Get field permissions for all profiles in Zoho Desk for the field identified by id. Returns profileName, profileId, isReadOnly, isReadAccess, isWriteAccess, isWriteOnly, isInVisible, isInVisibleAccess, and isCustomProfile. update\_a\_zoho\_desk\_field\_permission\_by\_id Update field permissions for a specific field in Zoho Desk using id. Returns profiles with profileName, profileId, isReadOnly, isWriteOnly, isReadAccess, isWriteAccess, isInVisible, isInVisibleAccess, and isCustomProfile fields. list\_all\_zoho\_desk\_layouts List layouts for a specified module in Zoho Desk. Requires module, status, from, and limit. Returns layout id, layoutName, layoutDisplayName, status, departmentId, isDefaultLayout, createdBy, createdTime, modifiedBy, modifiedTime, and layoutProfiles with profile details. get\_single\_zoho\_desk\_layout\_by\_id Get layout details by id in Zoho Desk. Returns fields including id, layoutName, layoutDesc, layoutDisplayName, isDefaultLayout, sections with fields and their properties, createdBy, createdTime, modifiedBy, modifiedTime, and departmentId. create\_a\_zoho\_desk\_layout Create a layout with module, isDefaultLayout, and sections in Zoho Desk. Returns id, layoutName, layoutDisplayName, module, isDefaultLayout, sections with fields, status, createdBy, createdTime, modifiedBy, and modifiedTime. update\_a\_zoho\_desk\_layout\_by\_id Update details of an existing layout in Zoho Desk by layout id. Returns fields including id, layoutName, layoutDisplayName, layoutDesc, isDefaultLayout, sections with fields, createdBy, createdTime, modifiedBy, modifiedTime, and departmentId. delete\_a\_zoho\_desk\_layout\_by\_id Delete a layout by id in Zoho Desk and transfer entities to the layout specified by transferToLayoutId. Returns no content on success. zoho\_desk\_layouts\_clone\_layout Create a new layout by cloning an existing layout in Zoho Desk using id. Requires layoutName, layoutDisplayName, and isDefaultLayout. Returns fields like id, layoutName, layoutDisplayName, layoutDesc, isDefaultLayout, sections with fields, createdBy, createdTime, modifiedBy, modifiedTime, module, and status. zoho\_desk\_layouts\_activate\_layout Activate a deactivated layout by id in Zoho Desk. Returns layout details including id, layoutName, layoutDisplayName, module, sections with fields, status, createdBy, createdTime, modifiedBy, and modifiedTime. zoho\_desk\_layouts\_deactivate\_layout Deactivate an existing layout by id in Zoho Desk and transfer entities to another layout specified by transferToLayoutId. Returns no content on success. list\_all\_zoho\_desk\_layout\_profiles Get layout profiles by layout id in Zoho Desk. Returns profileName, isDefault, id, and type fields for each profile associated with the layout. create\_a\_zoho\_desk\_layout\_profile Associate layout profiles to the layout using id. Returns no content on success. get\_single\_zoho\_desk\_standard\_layout\_format\_by\_id Get the standard layout format for the specified module in Zoho Desk. Requires module parameter. Returns layout sections with fields including displayLabel, name, id, type, isMandatory, and allowedValues where applicable. get\_single\_zoho\_desk\_my\_form\_by\_id Get details of a layout based on the current user's profile in Zoho Desk. Requires layoutId. Returns fields like id, layoutName, sections with fields including displayLabel, apiName, type, and isMandatory. delete\_a\_zoho\_desk\_layout\_field\_by\_id Remove a field from a layout in Zoho Desk using layout id and field id. The response confirms the unassociation of the field from the layout. zoho\_desk\_layout\_fields\_clone\_fields\_to\_other\_layouts Clone a field identified by id from layout identified by layout\_id to other layouts in Zoho Desk. Returns success status of the cloning operation. get\_single\_zoho\_desk\_layout\_picklist\_value\_by\_id Get picklist values for a specific field in a layout in Zoho Desk using layout\_id and id. Returns picklist values or downloads CSV if fileType=CSV is passed. Empty 200 response if header param is missing. update\_a\_zoho\_desk\_record\_picklist\_value\_by\_id Replace the oldValue with newValue for the PickList field identified by fieldId in all existing records of layout with id. Returns confirmation of replacement or creation of new picklist value. list\_all\_zoho\_desk\_layout\_rules Get layout rules filtered by limit in Zoho Desk. Returns id, name, description, fieldName, layoutId, status, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, executeInHelpCentre, and fieldConditions with conditions and actions. get\_single\_zoho\_desk\_layout\_rule\_by\_id Get a single layout rule by layout\_id and id in Zoho Desk. Returns fields including name, description, status, fieldConditions with conditions and actions, createdBy, createdTime, modifiedBy, and modifiedTime. create\_a\_zoho\_desk\_layout\_rule Create a layout rule for layout\_id in Zoho Desk with required fieldName, name, and fieldConditions. Returns id, name, description, fieldName, status, executeInHelpCentre, layoutId, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, and fieldConditions. update\_a\_zoho\_desk\_layout\_rule\_by\_id Update an existing layout rule by layout\_id and id in Zoho Desk. Returns fields including name, description, fieldName, status, executeInHelpCentre, fieldConditions, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, and layoutId. delete\_a\_zoho\_desk\_layout\_rule\_by\_id Delete a layout rule by id from a layout specified by layout\_id in Zoho Desk. list\_all\_zoho\_desk\_layout\_rule\_criteria\_fields List criteria fields for layout rules in Zoho Desk for layout identified by id and category. Returns fields with their name, label, type, and available conditions for criteria. list\_all\_zoho\_desk\_validation\_rules Get layout validation rules with limit in Zoho Desk. Returns id, fieldName, fieldConditions, createdBy, createdTime, modifiedBy, modifiedTime, executeInHelpCentre, systemGenerated, layoutId, and status fields. get\_single\_zoho\_desk\_validation\_rule\_by\_id Get a validation rule by id and layout\_id in Zoho Desk. Returns fields including fieldConditions (rule conditions and actions), modifiedTime, fieldName, createdBy, createdTime, modifiedBy, id, systemGenerated, layoutId, and status. create\_a\_zoho\_desk\_validation\_rule Create a validation rule for a field in a layout in Zoho Desk. Requires layout id and fieldConditions. Returns id, fieldName, status, layoutId, createdBy, createdTime, modifiedBy, modifiedTime, executeInHelpCentre, systemGenerated, and fieldConditions. update\_a\_zoho\_desk\_validation\_rule\_by\_id Update details of an existing validation rule by layout\_id and id in Zoho Desk. Returns updated fields: fieldConditions (rule conditions and actions), modifiedTime, fieldName, description, systemGenerated, layoutId, executeInHelpCentre, createdBy, name, createdTime, modifiedBy, id, and status. delete\_a\_zoho\_desk\_validation\_rule\_by\_id Delete a validation rule by id from a layout using layout\_id in Zoho Desk. No content is returned in the response. list\_all\_zoho\_desk\_dependency\_mappings List dependency mappings in a layout in Zoho Desk. Requires layout\_id. Returns mappings with parent and child fields including displayLabel, allowedValues, id, and mapping relations. create\_a\_zoho\_desk\_dependency\_mapping Create a dependency mapping in Zoho Desk with layoutId, parentId, childId, and mappings. Returns id, parent and child field details including displayLabel and allowedValues, and the mapping configuration. update\_a\_zoho\_desk\_dependency\_mapping\_by\_id Update details of an existing dependency mapping in Zoho Desk using id. Returns id, parent and child objects with displayLabel and allowedValues, mappings, childId, layoutId, and parentId. delete\_a\_zoho\_desk\_dependency\_mapping\_by\_id Delete a dependency mapping by id in Zoho Desk. list\_all\_zoho\_desk\_possible\_dependency\_mappings Get possible dependency mappings in a layout in Zoho Desk using layout\_id. Returns parent and child fields with displayLabel, allowedValues, and id for configuring dependency mappings. list\_all\_zoho\_desk\_mail\_reply\_address List mail reply addresses for department\_id in Zoho Desk. Returns id, address, displayName, isActive, isVerified, isSmtpEnabled, serviceProviderType, createdBy, modifiedBy, createdTime, and modifiedTime fields. get\_single\_zoho\_desk\_mail\_reply\_address\_by\_id Get details of a MailReplyAddress by id in Zoho Desk. Returns fields including address, isVerified, isSmtpEnabled, displayName, departmentId, isActive, smtpDetails (port, host, userName, connectionType), createdBy, createdTime, modifiedBy, modifiedTime, and serviceProviderType. create\_a\_zoho\_desk\_mail\_reply\_address Create a MailReplyAddress with departmentId, address, and displayName in Zoho Desk. Returns id, address, displayName, departmentId, isVerified, isActive, smtpDetails, serviceProviderType, createdBy, createdTime, modifiedBy, modifiedTime, and url. update\_a\_zoho\_desk\_mail\_reply\_address\_by\_id Update an existing MailReplyAddress by id in Zoho Desk. Returns fields including id, address, displayName, departmentId, isActive, isVerified, createdBy, modifiedBy, modifiedTime, createdTime, url, and serviceProviderType. delete\_a\_zoho\_desk\_mail\_reply\_address\_by\_id Delete a MailReplyAddress by id in Zoho Desk. zoho\_desk\_mail\_reply\_address\_send\_verification\_mail Send a verification mail to the MailReplyAddress identified by id in Zoho Desk. The response confirms the verification mail was sent with no content returned. list\_all\_zoho\_desk\_support\_email\_adddress List SupportEmailAddresses for a given departmentId in Zoho Desk. Returns id, address, friendlyName, isMailFetching, createdBy, modifiedBy, createdTime, and modifiedTime fields. get\_single\_zoho\_desk\_support\_email\_adddress\_by\_id Get details of a SupportEmailAddress by id in Zoho Desk. Returns id, address, friendlyName, departmentId, isMailFetching, createdTime, modifiedTime, createdBy, and modifiedBy information. create\_a\_zoho\_desk\_support\_email\_adddress Create a SupportEmailAddress with departmentId, friendlyName, and address in Zoho Desk. Returns id, address, friendlyName, departmentId, createdTime, modifiedTime, createdBy, modifiedBy, and isMailFetching fields. update\_a\_zoho\_desk\_support\_email\_adddress\_by\_id Update details of an existing SupportEmailAddress by id in Zoho Desk. Returns id, address, departmentId, friendlyName, isMailFetching, createdTime, modifiedTime, createdBy, and modifiedBy. delete\_a\_zoho\_desk\_support\_email\_adddress\_by\_id Delete a SupportEmailAddress by id in Zoho Desk. list\_all\_zoho\_desk\_department\_mail\_configurations List MailConfigurations for a specific department in Zoho Desk. Requires department\_id. Returns privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox fields. update\_a\_zoho\_desk\_department\_mail\_configuration\_by\_id Update department-level MailConfigurations for a specific department in Zoho Desk. Returns the updated settings including privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox. list\_all\_zoho\_desk\_organization\_mail\_configurations List organization-level MailConfigurations in Zoho Desk. Returns privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox fields. update\_a\_zoho\_desk\_organization\_mail\_configuration\_by\_id Update organization-level MailConfigurations in Zoho Desk. Requires boolean parameters privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox. Returns updated configuration fields. update\_a\_zoho\_desk\_support\_email\_address\_sub\_domain\_by\_id Update the support email address subdomain in Zoho Desk. Requires supportEmailDomain. Returns updatedTime, updatedBy, supportEmailDomain, and oldDomain fields showing update details. list\_all\_zoho\_desk\_countries List all countries available in Zoho Desk with fields id (country code), name, currencyCode, and currencySymbol returned in the response. Note: the countries object will be deprecated soon; use data instead. list\_all\_zoho\_desk\_languages List all languages available in Zoho Desk. Returns language names as keys and their locale codes as values in the response. list\_all\_zoho\_desk\_time\_zones List all time zones available in Zoho Desk. Returns an array of time zones with fields 'id' (time zone identifier) and 'name' (time zone description with GMT offset). list\_all\_zoho\_desk\_agent\_signatures Get signatures of agent by id in Zoho Desk. Returns customizedSignatures with signature HTML and departmentId, defaultSignature HTML, agentId, id, and isActive status. update\_a\_zoho\_desk\_agent\_signature\_by\_id Update signatures of an agent in Zoho Desk using id. Returns id, agentId, isActive (whether signature is included in replies), defaultSignature (agent's default signature), and customizedSignatures (department-specific signatures). update\_a\_zoho\_desk\_customized\_agent\_signature\_by\_id Update signatures of an agent in Zoho Desk using id. Returns customizedSignatures with departmentId and signature, defaultSignature, isActive status, and agentId. list\_all\_zoho\_desk\_business\_associated\_automation\_rules List associated automation rules for a business hour set in Zoho Desk using id. Returns ruleId, ruleName, and ruleType for each automation rule. list\_all\_zoho\_desk\_business\_hour\_sets List business hour sets with optional filters from, limit, status, and businessHourIds in Zoho Desk. Returns id, name, type, status, businessTimes (startTime, endTime, day), timeZone, createdBy, createdTime, modifiedBy, and modifiedTime fields. get\_single\_zoho\_desk\_business\_hour\_set\_by\_id Get business hours set by id in Zoho Desk. Returns fields including name, businessTimes (startTime, endTime, day), timeZone (name, id), type, status, createdBy, createdTime, modifiedBy, and modifiedTime. create\_a\_zoho\_desk\_business\_hour\_set Create a business hour set with name, status, and type in Zoho Desk. Returns id, name, status, type, timeZone, businessTimes, createdTime, modifiedTime, createdBy, and modifiedBy. update\_a\_zoho\_desk\_business\_hour\_set\_by\_id Update business hours set by id in Zoho Desk. Returns fields including id, name, status, type, businessTimes (weekly schedule), associatedHolidayList (holiday list details), and timeZone. delete\_a\_zoho\_desk\_business\_hour\_set\_by\_id Delete a business hours set by id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_blueprints List all blueprints for a specified module in Zoho Desk. Optional parameters include departmentId and status. Returns blueprint details such as id, name, module, departmentId, active status, type, states, transitions, and connections. get\_single\_zoho\_desk\_blueprint\_by\_id Get details of a specific blueprint by id in Zoho Desk. Returns blueprint id, name, description, type, module, departmentId, layoutId, states with escalation info, transitions with actions, criteria, and connections. create\_a\_zoho\_desk\_blueprint Create a blueprint in Zoho Desk with required parameters: name, module, departmentId, layoutId, type, actions, fieldIds, strictModeType, fieldId, chartData, connectionDetails, stateDetails, states, transitions, and connections. The response returns blueprint details including id, name, description, type, module, departmentId, layoutId, transitions with id and name, states with id and type, chartData with canvasPosition and connectionDetails, and connections with fromState, toState, and transition details. update\_a\_zoho\_desk\_blueprint\_by\_id Update an existing blueprint by id in Zoho Desk. Returns updated blueprint details including criteria, departmentId, module, description, type, transitions, layoutId, states, chartData, name, connections, and fieldId. delete\_a\_zoho\_desk\_blueprint\_by\_id Delete a specific blueprint by id in Zoho Desk. zoho\_desk\_blueprints\_re\_order\_blueprints Reorder blueprints for a specific department and module in Zoho Desk. Requires departmentId, module, and a list of blueprint ids. Returns status of the reorder operation. zoho\_desk\_blueprints\_revoke\_blueprint\_at\_entity\_level Revoke blueprint from a ticket in Zoho Desk using ticket id. Returns a message confirming the blueprint revocation. zoho\_desk\_blueprints\_revoke\_blueprint\_from\_blueprint\_level Revoke all entities from a specific blueprint in Zoho Desk using id. Returns a message confirming the blueprint revoke is scheduled. list\_all\_zoho\_desk\_applied\_blueprint\_details\_of\_ticket Get applied blueprint details of ticket with id in Zoho Desk. Returns transitions with fromState, toState, criteria, name, owners, id, canUserPerformTransition, isCriteriaSatisfied, and draftDetails fields. get\_single\_zoho\_desk\_during\_transition\_form\_by\_id Get during transition form details for the given ticket\_id and id in Zoho Desk. Returns formActions array with actionType, draftContent, fieldDetails, and isMandatory fields describing the transition form. create\_a\_zoho\_desk\_transition Perform transition for a ticket in Zoho Desk using ticket\_id and id. Returns a message confirming the transition completion. get\_single\_zoho\_desk\_transition\_draft\_attachment\_by\_id Get attachment content of a transition draft in Zoho Desk. Requires ticket\_id, transition\_id, and id. Returns the attachment content. delete\_a\_zoho\_desk\_transition\_draft\_attachment\_by\_id Delete attachment with id from a transition draft specified by ticket\_id and transition\_id in Zoho Desk. create\_a\_zoho\_desk\_during\_actions\_transition\_draft Save the during actions transition draft for ticket with ticket\_id and transition with transition\_id in Zoho Desk. Returns draftBy with name and id of the drafter, and draftAt timestamp. delete\_a\_zoho\_desk\_during\_actions\_transition\_draft\_by\_id Delete the during actions transition draft for a ticket in Zoho Desk. Requires ticket\_id and id. No content is returned in the response. get\_single\_zoho\_desk\_created\_tickets\_count\_by\_id Get created tickets count grouped by groupBy for a specified duration in Zoho Desk. Returns totalTicketCount, avg, ticketCount array with count, value, and referenceValue fields. list\_all\_zoho\_desk\_on\_hold\_tickets\_count Get on hold tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count and value fields, totalTicketCount, avg, and groupedBy. list\_all\_zoho\_desk\_closed\_tickets\_count Get closed tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count and value fields, totalTicketCount, avg, and groupedBy fields. list\_all\_zoho\_desk\_unresolved\_tickets\_count Get unresolved tickets count grouped by groupBy in Zoho Desk. Requires groupBy and duration. Returns count, value, and referenceValue for each group along with totalTicketCount and avg. list\_all\_zoho\_desk\_resolution\_times List resolution times grouped by groupBy with required parameters groupBy and duration in Zoho Desk. Returns timeData array with avgAgentTime, avgSystemTime, ticketCount, value, and referenceValue fields. list\_all\_zoho\_desk\_response\_times List response times grouped by groupBy with isFirstResponse and duration parameters in Zoho Desk. Returns avgAgentTime, avgSystemTime, responseCount, and value fields for each group. list\_all\_zoho\_desk\_total\_response\_count Get total response count grouped by groupBy and filtered by duration in Zoho Desk. Returns count and value fields representing response counts and their grouping attribute. list\_all\_zoho\_desk\_reopened\_tickets\_count Get reopened tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count, value (group key), and referenceValue fields. list\_all\_zoho\_desk\_domains List domains with optional filters isVerified and isApplied in Zoho Desk. Returns domain, isVerified, isApplied, sslStatus, verifiedBy, and verifiedTime fields. create\_a\_zoho\_desk\_domain Create a domain in Zoho Desk with the required domain address. Returns domain, isVerified (verification status), sslStatus (SSL state), and zdSecurityCode (security code). zoho\_desk\_domains\_verify\_domain Verify a domain using method and domain parameters in Zoho Desk. Returns isVerified (verification status), domain, sslStatus, verifiedBy (user who verified), and verifiedTime (verification timestamp). zoho\_desk\_domains\_apply\_domain Apply a domain to the default portal in Zoho Desk. Requires domain. Returns appliedTime, sslStatus, domain, isApplied, and verification details. zoho\_desk\_domains\_reset\_current\_domain Reset the current domain of the default portal in Zoho Desk. Returns no content on success. get\_single\_zoho\_desk\_topic\_by\_id Get a forum topic by id in Zoho Desk. Returns fields including subject, content, creator info, likeCount, commentCount, viewsCount, status, tags, attachments, and permalink. create\_a\_zoho\_desk\_topic Create a forum topic with subject, content, type, and categoryId in Zoho Desk. Returns fields including id, subject, content, type, categoryId, permalink, status, createdTime, likeCount, commentCount, tags, featuredImage, and creator details. update\_a\_zoho\_desk\_topic\_by\_id Update a published forum topic in Zoho Desk by id. Returns updated topic fields including subject, content, type, label, attachments, tags, seo metadata, featured image, creator info, and status. delete\_a\_zoho\_desk\_topic\_by\_id Move a forum topic to trash in Zoho Desk. Requires id of the topic and orgId as query parameter. The response confirms successful trashing with no content returned. zoho\_desk\_topics\_like\_topic Like a topic by id in Zoho Desk. Returns no content on success. zoho\_desk\_topics\_unlike\_topic Unlike a topic by id in Zoho Desk. Returns no content on success. zoho\_desk\_topics\_follow\_topic Follow a topic by id in Zoho Desk. Returns no content on success. zoho\_desk\_topics\_unfollow\_topic Unfollow a topic by id in Zoho Desk. Returns no content on success. zoho\_desk\_topics\_lock\_topic Lock a forum topic by id in Zoho Desk to restrict further user actions. Returns no content on success. zoho\_desk\_topics\_unlock\_topic Unlock a forum topic by id in Zoho Desk to allow further user actions. Returns no content on success. zoho\_desk\_topics\_moderate\_topic Moderate a topic by id in Zoho Desk. Sets the topic to moderation mode where comments are hidden until reviewed. Returns no content on success. zoho\_desk\_topics\_unmoderate\_topic Unmoderate a forum topic in Zoho Desk by id to publish user comments without review. Returns no content on success. zoho\_desk\_topics\_move\_topic Move a forum topic identified by id to a different community category using categoryId in Zoho Desk. The response returns no content on success. list\_all\_zoho\_desk\_topics List forum topics with parameters from, limit, sortBy, and isAscending in Zoho Desk. Returns fields like id, subject, summary, creator, createdTime, type, label, likeCount, commentCount, and status. zoho\_desk\_topics\_get\_topic\_by\_permalink Get forum topic by permalink in Zoho Desk. Returns fields including id, subject, content, createdTime, status, likeCount, commentCount, permalink, categoryId, and creator details. zoho\_desk\_topics\_report\_topic\_as\_spam Mark a forum topic as spam in Zoho Desk using id and reason. Returns no content on success. zoho\_desk\_topics\_report\_multiple\_topics\_as\_spam Mark multiple topics as spam in Zoho Desk by providing topicIds and reason. Returns success status, id, and error details for each topic. zoho\_desk\_topics\_approve\_topics Approve topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and errors for each topic. Maximum 50 topicIds allowed. zoho\_desk\_topics\_restore\_trashed\_topics Restore trashed topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and errors for each topic. Maximum 50 topicIds allowed. create\_a\_zoho\_desk\_topic\_tag Associate tags to a forum topic in Zoho Desk using id. Returns the name and permalink of each associated tag. delete\_a\_zoho\_desk\_topic\_tag\_by\_id Dissociate tags from a forum topic in Zoho Desk. Requires id and tags. Returns no content on success. list\_all\_zoho\_desk\_topic\_followers List users who follow a forum topic in Zoho Desk by id. Requires from and limit parameters. Returns follower id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences. list\_all\_zoho\_desk\_topic\_participants List topic participants for a given id in Zoho Desk. Requires from and limit parameters. Returns participant id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences. list\_all\_zoho\_desk\_topic\_voters List users who voted in a forum topic in Zoho Desk by id. Requires from and limit parameters. Returns voter id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences. create\_a\_zoho\_desk\_topic\_comment Add a comment to a forum topic in Zoho Desk using id. Requires content with max 50000 chars. Returns id, content, status, createdTime, modifiedTime, creator details, and attachments. update\_a\_zoho\_desk\_topic\_comment\_by\_id Update a published comment by id in Zoho Desk. Returns id, content, status, createdTime, modifiedTime, creator details, and attachments. list\_all\_zoho\_desk\_topic\_comments List comments on a topic in Zoho Desk using id. Requires from and limit parameters. Returns comment id, content, status, createdTime, modifiedTime, creator details, attachments, and replies. get\_single\_zoho\_desk\_topic\_comment\_by\_id Get a comment on a topic in Zoho Desk using id. Returns fields including id, content, status, createdTime, modifiedTime, creator details, attachments, and replies. delete\_a\_zoho\_desk\_topic\_comment\_by\_id Trash a comment by id from a topic by id in Zoho Desk. Returns no content on success. zoho\_desk\_topic\_comments\_report\_comment\_as\_spam Mark a comment as spam in Zoho Desk by providing the comment id and reason. Returns no content on success. zoho\_desk\_topic\_comments\_report\_multiple\_comments\_as\_spam Mark multiple comments as spam in Zoho Desk. Requires commentIds and reason. Returns success status, id, and error details for each comment. create\_a\_zoho\_desk\_comment\_reply Add a reply to a comment on a community topic in Zoho Desk. Requires id for community topic and comment. Returns reply id, content, status, createdTime, modifiedTime, creator details, and attachments. update\_a\_zoho\_desk\_comment\_reply\_by\_id Update a published reply in Zoho Desk with id. Returns fields id, content, status, createdTime, modifiedTime, parentCommentId, attachments (id, name, size, href), and creator (id, name, photoUrl, label). delete\_a\_zoho\_desk\_comment\_reply\_by\_id Delete a reply to a topic comment in Zoho Desk. Requires community\_topic\_id, comment\_id, and id. Returns no content on success. get\_single\_zoho\_desk\_unassociated\_attachment\_by\_id Get unassociated attachment content by id in Zoho Desk. Returns the attachment content for an unassociated community attachment. get\_single\_zoho\_desk\_topic\_attachment\_by\_id Get file attachment content from a topic in Zoho Desk. Requires id for communityTopics and attachments. get\_single\_zoho\_desk\_comment\_attachment\_by\_id Get comment attachment content by community\_topic\_id, comment\_id, and id in Zoho Desk. Returns the file content of the attachment. get\_single\_zoho\_desk\_reply\_attachment\_by\_id Get reply attachment content by community topic id, reply id, and attachment id in Zoho Desk. Returns the file content of the attachment. delete\_a\_zoho\_desk\_forums\_or\_category\_by\_id Delete a forum by id in Zoho Desk. Only empty forums can be deleted. Returns no content on success. zoho\_desk\_forums\_or\_categories\_sort\_categories Sort community categories by providing categoryIds in Zoho Desk. Returns no content on success. zoho\_desk\_forums\_or\_categories\_sort\_forums Sort forums by specifying categoryIds in Zoho Desk. Requires id of the community category and categoryIds array. Returns 204 status on success with no content. get\_single\_zoho\_desk\_forums\_or\_category\_by\_id Get details of a specific community category or forum in Zoho Desk using id. Returns fields like name, description, postCount, followersCount, commentCount, permissions, status, moderators, and child forums. zoho\_desk\_forums\_or\_categories\_get\_category\_or\_forum\_using\_permalink Get details of a community category or forum by permalink in Zoho Desk. Returns fields like id, name, description, status, postCount, commentCount, followersCount, permissions, moderators, and child forums. create\_a\_zoho\_desk\_forums\_or\_category Create a forum in Zoho Desk community category with parameters like name, parentCategoryId, description, visibility, post, respond, moderators, groupIds, moderation, canAutoConvertTicket, associatedDepartmentIds, deparmentIdForTicketCreation, and logoId. Returns fields including id, name, description, visibility, permissions, moderation, parentCategoryId, departmentId, associatedDepartmentIds, photoUrl, position, permalink, status, and moderators. list\_all\_zoho\_desk\_forums\_or\_categories List community categories filtered by optional departmentId in Zoho Desk. Returns id, name, description, status, permissions, moderators, and child categories. update\_a\_zoho\_desk\_forums\_or\_category\_by\_id Update category or forum by id in Zoho Desk. Returns fields including id, name, description, visibility, moderation, canAutoConvertTicket, associatedDepartmentIds, deparmentIdForTicketCreation, post and respond permissions, moderators, status, photoUrl, and permalink. get\_single\_zoho\_desk\_category\_logo\_by\_id Get category logo by category id and logo id in Zoho Desk. Returns the logo image or data associated with the specified category and logo ids. list\_all\_zoho\_desk\_category\_or\_forum\_followers List followers of a community category in Zoho Desk using id. Returns follower details including id, name, photoUrl, type, and label with preferences and logoUrl. list\_all\_zoho\_desk\_topic\_types Get topic types for the community in Zoho Desk using org\_id. Returns defaultTopicType, enabledTopicTypes, and disabledTopicTypes fields. zoho\_desk\_topic\_types\_disable\_topic\_type Disable a topic type in Zoho Desk community by specifying type to disable and changeExisitingTopicToType to reassign existing topics. Returns no content on success. update\_a\_zoho\_desk\_topic\_type\_preference\_by\_id Update topic type preferences in Zoho Desk by setting defaultTopicType and enabling enabledTopicTypes. Returns no content on success. list\_all\_zoho\_desk\_community\_preferences Get community preferences using org\_id in Zoho Desk. Returns landingPage indicating the default landing page for the user community. create\_a\_zoho\_desk\_community\_preference Set community preferences in Zoho Desk with landingPage to determine home page content. Returns no content on success. update\_a\_zoho\_desk\_community\_user\_status\_by\_id Update user status in community in Zoho Desk by id. The response returns no content. Requires isModerated boolean parameter to set moderation status. zoho\_desk\_community\_users\_follow\_user Follow a user by id in Zoho Desk. Returns no content on success with HTTP status 204. zoho\_desk\_community\_users\_unfollow\_user Unfollow a user by id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_email\_templates List all email templates in Zoho Desk for a given department\_id, from index, and limit. Returns templateId, templateName, subject, body, folder details, departmentId, recordType, and contentType. get\_single\_zoho\_desk\_email\_template\_by\_id Get information about a specific email template in Zoho Desk using id. Returns templateId, templateName, subject, body, category, contentType, folder details, attachments, and departmentId. create\_a\_zoho\_desk\_email\_template Create a new email template in Zoho Desk with templateName, subject, recordType, departmentId, folderId, fromId, and contentType. Returns templateId, templateName, subject, recordType, departmentId, folderId, fromId, body, attachments, and contentType. update\_a\_zoho\_desk\_email\_template\_by\_id Update an existing email template in Zoho Desk using id. Returns templateId, templateName, subject, recordType, departmentId, folderId, fromId, body, contentType, attachments with id, name, size, and folder details. delete\_a\_zoho\_desk\_email\_template\_by\_id Delete an email template by id in Zoho Desk. Returns status 200 on successful deletion. zoho\_desk\_email\_templates\_render Render an existing email template with template id and entityId in Zoho Desk. Returns subject, body, and attachments with size, name, and id. zoho\_desk\_email\_templates\_placeholders Get placeholders for email templates in Zoho Desk for the specified module and departmentId. Returns supportedPlaceHolders with fieldLabel and placeHolder for template customization. list\_all\_zoho\_desk\_template\_folders List all Template Folders for department\_id with pagination from and limit in Zoho Desk. Returns folderId, folderName, category, createdBy, modifiedOn, and templatesCount with counts by templateType. get\_single\_zoho\_desk\_template\_folder\_by\_id Get information about a specific template folder in Zoho Desk using id. Returns folderId, folderName, category, departmentId, folderAccessDetails.type, and metadata fields like createdBy, createdOn, modifiedBy, modifiedOn. create\_a\_zoho\_desk\_template\_folder Create a template folder in Zoho Desk with folderName, departmentId, and folderAccessDetails.type. Returns folderId, folderName, folderDesc, departmentId, folderAccessDetails.type, category, createdBy, and createdOn. update\_a\_zoho\_desk\_template\_folder\_by\_id Update a template folder by id in Zoho Desk. Returns folderId, folderName, folderDesc, departmentId, folderAccessDetails.type, category, createdBy, createdOn, modifiedBy, and modifiedOn. delete\_a\_zoho\_desk\_template\_folder\_by\_id Delete a template folder by id in Zoho Desk. Returns a confirmation of deletion. list\_all\_zoho\_desk\_bug\_tickets Get linked tickets for a bug in Zoho Desk using id. Returns ticketNumber, subject, dueDate, id, status, commentCount, and priority fields. get\_single\_zoho\_desk\_ticket\_count\_by\_id Get ticket count in Zoho Desk filtered by optional parameters such as departmentId, assigneeId, contactId, category, customField1, customField2, customField3, createdTimeRange, and modifiedTimeRange. Returns count field indicating total tickets. zoho\_desk\_ticket\_count\_by\_field Get ticket count filtered by field in Zoho Desk. Requires field parameter. Returns counts by status, priority, channel, statusType, spam, escalated, and overDue fields. list\_all\_zoho\_desk\_jira\_issue\_tickets Get support tickets linked to a Jira issue in Zoho Desk by issue id. Returns ticketNumber, subject, dueDate, id, assignee (firstName, lastName), priority, status, and commentCount. list\_all\_zoho\_desk\_badges List badges with required parameters from and limit in Zoho Desk. Returns fields id, name, description, isCustom, levelName, and iconUrl for each badge. create\_a\_zoho\_desk\_badge Create a badge with name, isCustom in Zoho Desk. Returns name, isCustom, description, levelName, id, and iconUrl of the created badge. update\_a\_zoho\_desk\_badge\_by\_id Update badge details by id in Zoho Desk. Requires name. Returns name, isCustom, description, levelName, id, and iconUrl fields in the response. delete\_a\_zoho\_desk\_badge\_by\_id Delete a badge by id in Zoho Desk. Returns status 200 on successful deletion. list\_all\_zoho\_desk\_levels List levels starting from 'from' index with a maximum of 'limit' entries in Zoho Desk. Returns id, name, description, pointsToReach, and badge details including badge id, name, and iconUrl. create\_a\_zoho\_desk\_level Create a new level in Zoho Desk with required parameters name and pointsToReach. Returns id, name, description, pointsToReach, and associated badge details including badge id, name, and iconUrl. update\_a\_zoho\_desk\_level\_by\_id Update level details by id in Zoho Desk. Requires name and pointsToReach. Returns id, name, description, pointsToReach, and associated badge with badge id, name, and iconUrl. delete\_a\_zoho\_desk\_level\_by\_id Delete a level by id in Zoho Desk user community. Returns 200 status on success. list\_all\_zoho\_desk\_creditworthy\_activities List creditworthy activities with required parameters from and limit in Zoho Desk. Returns fields id, name, description, points, isEnabled, and isCustom for each activity. create\_a\_zoho\_desk\_creditworthy\_activity Add a creditworthy activity with name and points in Zoho Desk. Returns isEnabled, name, isCustom, description, id, and points of the created activity. update\_a\_zoho\_desk\_creditworthy\_activity\_by\_id Update creditworthy activity by id in Zoho Desk. Requires name and points. Returns isEnabled, name, isCustom, description, id, and points fields in the response. delete\_a\_zoho\_desk\_creditworthy\_activity\_by\_id Delete a creditworthy activity by id in Zoho Desk. Returns status 200 on successful deletion. list\_all\_zoho\_desk\_credit\_holders List credit holders with credits for a given id in Zoho Desk. Returns users array with fields name and id. create\_a\_zoho\_desk\_credit\_holder Add users as credit holders in Zoho Desk by specifying id and userIds. Returns success status with no content. zoho\_desk\_credit\_holders\_remove Remove credit holders by dissociating users from the credit with id in Zoho Desk. Requires userIds list. No content returned in response. list\_all\_zoho\_desk\_badge\_holders List badge holders for a badge in Zoho Desk. Requires id. Returns users array with each user's id and name. create\_a\_zoho\_desk\_badge\_holder Add users as badge holders in Zoho Desk by specifying id and userIds. Returns success status with no content in response. zoho\_desk\_badge\_holders\_remove Remove badge holders by badge id in Zoho Desk. Requires id and userIds. Returns 200 status on success. list\_all\_zoho\_desk\_available\_badge\_icons List available badge icons not assigned to any badges in Zoho Desk. Returns id and iconUrl for each available icon. list\_all\_zoho\_desk\_holiday\_lists List holiday lists with optional filtering by status in Zoho Desk. Returns id, name, status, createdBy, createdTime, modifiedBy, modifiedTime, and associatedBusinessHours for each holiday list. get\_single\_zoho\_desk\_holiday\_list\_by\_id Get holiday list details by id in Zoho Desk. Returns id, name, status, createdBy, createdTime, modifiedBy, modifiedTime, associatedBusinessHours (businessHourId, businessHourName, businessHourStatus), and holidays (holidayName, from, to). create\_a\_zoho\_desk\_holiday\_list Create a holiday list in Zoho Desk with name, holidays, and status. Returns id, name, status, holidays, associatedBusinessHours, createdBy, createdTime, modifiedBy, and modifiedTime. update\_a\_zoho\_desk\_holiday\_list\_by\_id Update holiday list by id in Zoho Desk. Returns fields: id, name, status, holidays (with from, to, holidayName), associatedBusinessHours (with businessHourId, businessHourName, businessHourStatus), createdBy, createdTime, modifiedBy, modifiedTime. delete\_a\_zoho\_desk\_holiday\_list\_by\_id Delete a holiday list by id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_email\_failure\_alerts List email delivery failure alerts for a specific department in Zoho Desk. Requires department. Returns departmentName, threadId, ticketNumber, reason, subject, departmentId, channel, errorMessage, assignee details, and ticketId. delete\_a\_zoho\_desk\_email\_failure\_alert\_by\_id Clear all email delivery failure alerts for the specified department in Zoho Desk. Requires department parameter which can be a specific department ID or 'allDepartment'. No content is returned in the response. list\_all\_zoho\_desk\_my\_pending\_approvals Get my pending approvals with department parameter in Zoho Desk. Returns id, ticketId, ticketNumber, subject, description, departmentName, departmentId, createdTime, and requester details including id, lastName, photoURL. list\_all\_zoho\_desk\_data\_sharing\_rules Get data sharing rules in Zoho Desk. Returns sharing settings for tickets, calls, accounts, contracts, contacts, tasks, events, and products. update\_a\_zoho\_desk\_data\_sharing\_rule\_by\_id Update data sharing rules for tickets, calls, accounts, contracts, contacts, tasks, events, and products in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_finance\_estimates List estimates filtered by deskModuleName and optional deskEntityId and status in Zoho Desk. Returns id, estimateNumber, date, total, currencyCode, and status fields for each estimate. update\_a\_zoho\_desk\_finance\_estimate\_by\_id Update estimate status in Zoho Desk using finance\_service and id. Returns no content on success. list\_all\_zoho\_desk\_finance\_invoices List invoices filtered by deskModuleName in Zoho Desk. Returns id, invoiceNumber, date, total, currencyCode, status, and isViewdByClient fields for each invoice. update\_a\_zoho\_desk\_finance\_invoice\_by\_id Update invoice status for id in Zoho Desk. Requires finance\_service and id. Returns no content on success. list\_all\_zoho\_desk\_online\_agents Get online agents for a specific departmentId in Zoho Desk. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields for each agent. Limit parameter controls number of agents returned. list\_all\_zoho\_desk\_offline\_agents Get offline agents for a specified departmentId in Zoho Desk. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields. Limit parameter controls number of agents returned. list\_all\_zoho\_desk\_agent\_availability Get current availability of agents in Zoho Desk for departmentId, limit, and from. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields. get\_single\_zoho\_desk\_agent\_availability\_config\_by\_id Get agent availability configuration in Zoho Desk. Returns agentIdleTime (idle time in minutes) and treatIdleAgentsAsOffline (boolean indicating if idle agents are treated as offline). update\_a\_zoho\_desk\_agent\_availability\_config\_by\_id Update agent availability configuration in Zoho Desk with parameters treatIdleAgentsAsOffline and agentIdleTime. Returns no content on success. list\_all\_zoho\_desk\_automation\_feature\_count Get automation feature count for Zoho Desk. Requires feature parameter. For workflows, also requires module and departmentId. Returns featureName, maxTotalCount, maxActiveCount, usedTotalCount, and usedActiveCount. list\_all\_zoho\_desk\_skills List all skills in Zoho Desk for a given department\_id. Returns skill id, name, description, status, skillType with skillTypeId and skillTypeName, createdTime, modifiedTime, and criteria details. get\_single\_zoho\_desk\_skill\_by\_id Get details of a specific skill in Zoho Desk by id. Returns fields including id, name, description, status, skillType with skillTypeId and skillTypeName, agentIds, departmentId, orderId, criteria with fieldConditions, createdBy, createdTime, modifiedBy, and modifiedTime. create\_a\_zoho\_desk\_skill Create a skill with name, status, skillTypeId, and criteria in Zoho Desk. Returns id, name, description, status, skillType details, criteria, agentIds, createdTime, and modifiedTime. update\_a\_zoho\_desk\_skill\_by\_id Update a skill by id in Zoho Desk. Returns fields including id, name, description, status, skillTypeId, agentIds, criteria, createdBy, createdTime, modifiedBy, modifiedTime, orderId, departmentId, and skillType with skillTypeId and skillTypeName. delete\_a\_zoho\_desk\_skill\_by\_id Delete a skill by id in Zoho Desk. Returns no content on success. list\_all\_zoho\_desk\_skill\_types List all Skill Types with optional departmentId filter in Zoho Desk. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, associatedSkills (skillName, skillId, skillStatus), and mappedSkillsStatus. get\_single\_zoho\_desk\_skill\_type\_by\_id Get details of a specific skill type by id in Zoho Desk. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills with skillName, skillId, and skillStatus. create\_a\_zoho\_desk\_skill\_type Create a Skill Type in Zoho Desk with required parameters name and departmentId. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills. update\_a\_zoho\_desk\_skill\_type\_by\_id Update a Skill Type by id in Zoho Desk. Returns fields id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills. delete\_a\_zoho\_desk\_skill\_type\_by\_id Delete a skill type by id in Zoho Desk. Returns no content on success. get\_single\_zoho\_desk\_skill\_configuration\_by\_id Get skill configuration for a department in Zoho Desk. Requires department\_id. Returns autoSkillStamping status, departmentId, and attachSkillsOption. update\_a\_zoho\_desk\_skill\_configuration\_by\_id Update skill configuration with departmentId, attachSkillsOption, and autoSkillStamping in Zoho Desk. Returns updated autoSkillStamping, departmentId, and attachSkillsOption fields. get\_single\_zoho\_desk\_routing\_preference\_by\_id Get routing preferences for a department in Zoho Desk using department\_id. Returns assignBacklog, assignToOfflineAgents, thresholdLimit, backLogLimit, isThresholdEnabled, departmentId, assignBacklogsBy, and freshTicketAssignMode fields. update\_a\_zoho\_desk\_routing\_preference\_by\_id Update routing preferences with parameters like assignBacklog, isThresholdEnabled, backLogLimit, and departmentId in Zoho Desk. Returns updated fields including assignBacklog, assignToOfflineAgents, thresholdLimit, backLogLimit, isThresholdEnabled, departmentId, assignBacklogsBy, and freshTicketAssignMode. list\_all\_zoho\_desk\_deleted\_resources List deleted resources in Zoho Desk with optional parameters from, limit, departmentId, sortBy, module, moduleId, and include. Returns id, displayName, type, departmentId, deletedById, and deletedTime for each resource. delete\_a\_zoho\_desk\_deleted\_resource\_by\_id Delete resources from Recycle Bin in Zoho Desk by providing an array of resource ids. The response returns success status, id, and error details for each resource deleted. zoho\_desk\_deleted\_resources\_restore Restore deleted resources by specifying ids in Zoho Desk. Returns success status, id, and error details for each resource restored. Parent resources are also restored. zoho\_desk\_deleted\_resources\_restore\_all Restore all deleted resources from the Recycle Bin in Zoho Desk. This operation returns a 202 status indicating the restore request was accepted. zoho\_desk\_deleted\_resources\_delete\_all Delete all resources from the Recycle Bin in Zoho Desk. This operation permanently deletes all resources and returns no content. list\_all\_zoho\_desk\_support\_plans List all support plans for a department in Zoho Desk. Requires department\_id. Returns support plan id, name, status, supportType, creditDetails, sla, department, createdBy, and modifiedBy. get\_single\_zoho\_desk\_support\_plan\_by\_id Get details of a specific support plan in Zoho Desk by id. Returns fields including name, supportType, status, createdBy, modifiedBy, department, sla, creditDetails, createdTime, and modifiedTime. create\_a\_zoho\_desk\_support\_plan Create a support plan in Zoho Desk with required parameters name, status, departmentId, slaId, supportType, and creditDetails including creditCycle, creditLimit, isCarryForwardAllowed, and isAdditionalUsageAllowed. Returns support plan id, name, status, supportType, creditDetails, department, sla, createdBy, createdTime, modifiedBy, and modifiedTime. update\_a\_zoho\_desk\_support\_plan\_by\_id Update a support plan by id in Zoho Desk. Returns updated fields including supportType, creditDetails (creditLimit, creditCycle, isCarryForwardAllowed, isAdditionalUsageAllowed), name, status, sla (id, name, status), department (id, name), createdBy and modifiedBy details, and timestamps. delete\_a\_zoho\_desk\_support\_plan\_by\_id Delete a support plan by id in Zoho Desk. Returns no content on success. create\_a\_zoho\_desk\_execute\_action Execute an action with id on specified entityIds in Zoho Desk. Returns message, status, and actionResult including executionStatus, skippedFieldUpdates with field details, and entityId. list\_all\_zoho\_desk\_im\_channels Get a list of channels in Zoho Desk. Returns fields including id, name, integrationServiceType, accountName, universalLink, isActive, isSubscribed, isSandBox, and createdTime. get\_single\_zoho\_desk\_im\_channel\_by\_id Get details of a channel in Zoho Desk by channel id. Returns fields including id, name, accountName, integrationServiceType, isActive, isSubscribed, conversationCount, and configParams with channel configuration details. create\_a\_zoho\_desk\_im\_channel Initiate a session with a template message in Zoho Desk using id. Requires receiverId, receiverType, cannedMessageId, message, and language. Returns session details including sessionId, displayMessage, status, and actor info. list\_all\_zoho\_desk\_sessions List sessions in Zoho Desk. Returns fields including id, agentId, contactId, subject, status, unreadMessagesCount, createdTime, lastActiveTime, and integrationService. get\_single\_zoho\_desk\_session\_by\_id Get details of a session in Zoho Desk by id. Returns fields including agentId, contactId, subject, unreadMessagesCount, channel, integrationService, deskAssignee, actor, meta, createdTime, messagesCount, channelId, agentLastActiveTime, contactLastActiveTime, and status. list\_all\_zoho\_desk\_template\_messages List template messages for departmentId and type in Zoho Desk. Returns id, title, message, status, isActive, tags, actor details, wabaId, displayMessage, and translations with language, status, and buttons. get\_single\_zoho\_desk\_template\_message\_by\_id Get details of a template message by id in Zoho Desk. Returns fields including title, message, status, isActive, departmentId, actor info (id, name, email), and translations with language and buttons. list\_all\_zoho\_desk\_engine\_supported\_actions Get supported actions for a module and event in Zoho Desk automation engine. Requires module, event, and departmentId. Returns actions with async, name, and reusable fields. list\_all\_zoho\_desk\_ticket\_pins Get pins of a ticket in Zoho Desk using ticket id. Returns pinnedTime, isPublic, id, pinnedBy (user details), type, and pinnedEntity (content details). create\_a\_zoho\_desk\_ticket\_pin Create a pin on the ticket with id in Zoho Desk. Requires entityId and type. Returns pin details including id, pinnedTime, isPublic, pinnedBy (user info), type, and pinnedEntity (content and metadata). list\_all\_zoho\_desk\_agent\_metrics Get agents metrics filtered by duration, attributeGroup, and attributes in Zoho Desk. Returns agent id and values for metrics like ATTENDED\_CHATS, AVG\_PICKUP\_TIME, AVG\_FIRST\_RESPONSE\_TIME, and AVG\_RESPONSE\_TIME. list\_all\_zoho\_desk\_session\_metrics Get session metrics with parameters duration, granularity, dimension, and dimensionValue in Zoho Desk. Returns trendDataList with time and data including AVG\_PICKUP\_TIME, AVG\_RESPONSE\_TIME, and AVG\_FIRST\_RESPONSE\_TIME values. get\_single\_zoho\_desk\_import\_by\_id Get information about a specific import in Zoho Desk using id. Returns fields including importInitiatedTime, importCompletedTime, errorReportUrl, hasError, status, and importedBy. create\_a\_zoho\_desk\_import Create an import entry in Zoho Desk with required scopeId. Returns id, status, importInitiatedTime, importCompletedTime, errorReportUrl, hasError, importedBy, and notifyUrl fields in the response. list\_all\_zoho\_desk\_org\_custom\_field\_criteria Get criteria references of a custom field in Zoho Desk using field id and featureType. Returns encryptedId, name, and id of each criteria reference. Requires from and limit for pagination. list\_all\_zoho\_desk\_layout\_validation\_criteria List criteria fields for layout validation rules in Zoho Desk. Requires layout id and category. Returns criteriaFields array with displayLabel, name, and fieldDetails including fieldName, fieldLabel, type, and availableConditions. No tools match your search. Why Truto ## Why use Truto’s MCP server for Zoho Desk Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 650+ integrations. 01 ### Auto-generated, always up to date Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance. 02 ### Fine-grained access control Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more. 03 ### Multi-tenant by design Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants. 04 ### Works with every MCP client Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically. 05 ### Built-in auth, rate limits, and error handling Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent. 06 ### Expiring and auditable servers Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments. Unified APIs ## Unified APIs for Zoho Desk Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI. Unified User Directory API ### Me [View Docs](/content/docs/api-reference/unified-user-directory-api/me/index.html) ### Roles The Role object represents a role of a User. [View Docs](/content/docs/api-reference/unified-user-directory-api/roles/index.html) ### Users The User object represents a User. [View Docs](/content/docs/api-reference/unified-user-directory-api/users/index.html) Unified Ticketing API ### Accounts Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them. [View Docs](/content/docs/api-reference/unified-ticketing-api/accounts/index.html) ### Attachments Attachments are the files associated with a ticket or a comment. [View Docs](/content/docs/api-reference/unified-ticketing-api/attachments/index.html) ### Comments Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments. [View Docs](/content/docs/api-reference/unified-ticketing-api/comments/index.html) ### Contacts Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it. [View Docs](/content/docs/api-reference/unified-ticketing-api/contacts/index.html) ### Fields Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is\_user\_defined attribute within Field can be used to differentiate between custom and system defined Fields. [View Docs](/content/docs/api-reference/unified-ticketing-api/fields/index.html) ### Organizations Organization represents the company or the entity using the ticketing system. An Organization can have one or more Workspaces and Users. [View Docs](/content/docs/api-reference/unified-ticketing-api/organizations/index.html) ### Teams Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams. [View Docs](/content/docs/api-reference/unified-ticketing-api/teams/index.html) ### Ticket Priorities Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities. [View Docs](/content/docs/api-reference/unified-ticketing-api/ticketpriorities/index.html) ### Tickets Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. [View Docs](/content/docs/api-reference/unified-ticketing-api/tickets/index.html) ### Users Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc. [View Docs](/content/docs/api-reference/unified-ticketing-api/users/index.html) ### Workspaces Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization. [View Docs](/content/docs/api-reference/unified-ticketing-api/workspaces/index.html) Unified Search API ### Search Search endpoint for all the apps. [View Docs](/content/docs/api-reference/unified-search-api/search/index.html) No resources match your search. How It Works ## From zero to integrated Go live with Zoho Desk in under an hour. No boilerplate, no maintenance burden. 01 ### Link your customer’s Zoho Desk account Use Truto’s frontend SDK to connect your customer’s Zoho Desk account. We handle all OAuth and API key flows — you don’t need to create the OAuth app. 02 ### We handle authentication Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request. 03 ### Call our API, we call Zoho Desk Truto’s Proxy API is a 1-to-1 mapping of the Zoho Desk API. You call us, we call Zoho Desk, and pass the response back in the same cycle. 04 ### Unified response format Every response follows a single format across all integrations. We translate Zoho Desk’s pagination into unified cursor-based pagination. Data is always in the result attribute. FAQs ## Common questions about Zoho Desk on Truto Authentication, rate limits, data freshness, and everything else you need to know before you integrate. ### What authentication method does the Zoho Desk integration use? Zoho Desk uses OAuth 2.0. Truto handles the full OAuth flow — including token refresh across Zoho's regional data centers (US, EU, IN, AU, JP) — so your users just connect their account once. ### Which Unified APIs does Truto map Zoho Desk to? Zoho Desk is mapped to the Unified Ticketing API (tickets, contacts, accounts, comments, attachments, teams, fields, organizations, users, workspaces, ticket priorities), the Unified User Directory API (me, roles, users), and the Unified Search API. ### Can I access custom fields on Zoho Desk tickets and contacts? Yes. Zoho Desk supports organization-level custom fields and layout-based field configurations. The integration exposes module organization fields, layout fields, and field permissions, so you can read and write custom field values on tickets, contacts, and other objects. ### Does the integration support searching across Zoho Desk data? Yes. There are dedicated search endpoints for tickets, contacts, accounts, articles, tasks, calls, events, products, and activities, as well as a cross-module search endpoint — all available through both native API tools and the Unified Search API. ### Can I manage Zoho Desk Blueprints and ticket transitions via the API? Yes. You can list applied Blueprint details for a ticket, retrieve during-transition forms, create transitions to move tickets through Blueprint stages, and manage transition draft attachments — enabling programmatic workflow automation. ### How does Truto handle pagination and rate limits for Zoho Desk? Truto automatically manages cursor-based pagination across list endpoints and respects Zoho Desk's API rate limits, retrying with appropriate backoff. You receive a single consistent pagination interface regardless of the underlying API behavior. Zoho Desk ## Get Zoho Desk integrated into your app Our team understands what it takes to make a Zoho Desk integration successful. A short, crisp 30 minute call with folks who understand the problem. [Talk to us](https://cal.com/truto/partner-with-truto) Cookies ## Cookie Settings We use cookies and similar technologies to analyze site traffic, understand where our visitors come from, and improve your browsing experience. Read our [Cookie Policy](/content/cookie/index.html). Reject allCustomizeAccept all Customize ## Your preferences Choose which categories of cookies you allow. You can change this anytime. - Strictly necessaryAlways on Required for the site to function. Cannot be disabled. - Analytics & marketingToggle analytics & marketing cookies Helps us understand traffic and improve the product (Google Tag Manager). BackSave preferences